- A Full-Time position based at JW Marriott Marquis Dubai.
- Number of Direct Reports – Based on operations
- Titles of Direct Reports – Based on operations
Experience:
- Minimum of 2-year experience of a similar position within a five star hotel
- High school diploma or GED; 4 years’ experience in the food and beverage, culinary, or related professional area.
OR
- 2year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years’ experience in the food and beverage, culinary, or related professional area.
Curating the Wine & Beverage Program
- Design and maintain an expertly balanced wine list reflecting global selections, vintages, and local pairings.
- Source unique and premium wines that align with the property’s brand and culinary offerings.
- Develop beverage menus (wine, sake, non-alcoholic, digestifs) with a focus on quality, storytelling, and guest appeal.
Wine Pairing and Culinary Integration
- Collaborate closely with chefs to develop thoughtful and seasonal food & wine pairings.
- Provide pairing recommendations for à la carte and tasting menus.
- Elevate the dining experience through harmonized beverage journeys.
Guest Engagement & Personalized Service
- Actively engage with guests to recommend, present, and serve wines with deep knowledge and passion.
- Offer bespoke recommendations based on guest preferences and occasions.
- Lead tableside wine service, decanting rituals, and storytelling that enhances the luxury experience.
Staff Education & Training
- Train restaurant, bar, and room service teams on wine knowledge, tasting techniques, and service etiquette.
- Conduct regular workshops and blind tastings to raise service standards.
- Create a wine culture that empowers staff to speak confidently and passionately.
Inventory, Cellar Management & Cost Control
- Oversee wine cellar organization, stock rotation, and optimal storage conditions.
- Maintain accurate inventory records, monitor pour cost, and manage wine budget efficiently.
- Implement systems for tracking consumption and minimizing waste.
Hosting Tastings & Signature Experiences
- Design and lead wine tastings, masterclasses, vineyard-themed events, and exclusive guest experiences.
- Create VIP wine-pairing dinners or curated flight offerings to enhance guest engagement.
- Promote the property as a wine destination through experience-driven storytelling.
Beverage Brand Representation
- Act as the face of the property's wine and beverage philosophy internally and externally.
- Represent the property at wine events, sommelier competitions, and media opportunities.
- Build relationships with wineries, importers, and distributors to access rare or exclusive products.
Upholding Service Standards & Forbes Readiness
- Ensure all wine service meets Forbes, LQA, or brand luxury standards.
- Create rituals of service that align with 5-star expectations (e.g., label presentation, tasting protocols).
- Conduct internal audits and training to prepare for quality assurance evaluations.
- Adaptability – Develops strategies and identifies resources to implement and manage change; models flexibility in adjusting priorities; and communicates the need for change in a positive way that encourages commitment.
LEADERSHIP
- Communication - Actively listens and uses appropriate communication styles to deliver complex information in a clear concise way and influences others to accept a point of view, gain consensus, or take action.
- Problem Solving and Decision Making - Models and sets expectations for solving complex problems, collecting and comparing information to evaluate alternatives, considering their potential impact before making decisions, involving others to gain agreement and support, and guiding others to implement solutions.
- Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
- Building and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members
- Driving for Results - Focuses and guides others in accomplishing work objectives.
- Planning and Organizing - Gathers information and resources required to set a plan of action for self-and/or others; prioritizes and arranges work requirements self-and/or others to accomplish goals and ensure work is completed
- Coworker Relationships - Develops and uses collaborative relationships to facilitate the accomplishment of work goals.
- Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards.
- Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
- Organizational Capability - Evaluates and adapts the structure of organizational units, jobs, and work processes to best fit the needs and/or support the goals of an organizational unit.
- Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
- Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self-and/or others.
- Business Acumen - Understands and utilizes business information (e.g., data related to employee engagement, guest satisfaction, and property financial performance) to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
- Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
- Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
- Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
- Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
- Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.
- Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents.
- Writing - Communicates effectively in writing as appropriate for the needs of the audience.
- Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents.
- Writing - Communicates effectively in writing as appropriate for the needs of the audience.
Safety and Security
- Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
- Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
- Notify Loss Prevention/Security of any guest reports of theft.
- Follow company, hotel and department policies and procedures.
- Follows Marriott International Hotels Limited Regional Office policies and procedures
- Protect the privacy and security of guests and coworkers.
- Maintain confidentiality of proprietary materials and information.
- Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
- Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
- Perform other reasonable job duties as requested by Supervisors and Management.
- Working hours as required to do your job but normally not less than 48 hours per week.
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, JW Symphony of Service) to resolve issues, delight, and build trust.
- Assist other employees to ensure proper coverage and prompt guest service.
- Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- Address guests' service needs in a professional, positive, and timely manner.
- Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
- Thank guests with genuine appreciation and provide a fond farewell.
- Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
- Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.
- Answer telephones using appropriateetiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
- Speak to guests and co-workers using clear, appropriate and professional language.
- Talk with and listen to other employees to effectively exchange information.
- Support all co-workers and treat them with dignity and respect.
- Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments.
- Partner with and assist others to promote an environment of teamwork and achieve common goals.
- Comply with quality assurance expectations and standards, e.g. GuestVoice and JW Marriott Brand Standard Audit.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
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