Job Purpose
The main purpose of the job is the knowledge of MS Office perfectly and ensure the best possible customer experience from the moment the customer arrives. This includes ensuring that games are properly prepared and that a safe and appropriate environment is always maintained along with perfect communication with the Game Masters.
Main Duties
1. Greet customers in a friendly and upbeat manner, confirm or complete their booking using our booking system, and ensure they are ready for their game.
2. Carry out the pre-game briefing, following the game-specific script and ensuring that all key points are covered from the game-specific checklist.
3. Make sure the payment of the games, opening and closing the day and report to the manager.
4. Complete the game experience in a friendly and upbeat manner with a personalised de-brief, taking a team photo, asking for feedback, inviting return and escorting out.
5.Double checking that the Escape Rooms are ready for the next game and completing Social Media posts.
6. Cover reception and deal with any face-to-face or telephone bookings or enquiries between games and assist in the daily opening-up and closing-down of the site.
7. Perfect knowledge of our escape rooms/board games/cafe and any other product that we are selling/providing.
8. Excellent communication skills with his/her colleagues, respectful & friendly approach.
10. Excellent knowledge of POS, online payments, emails, social media & MS Office.
Additional Duties
1. Cleaning game rooms and reception area if needed, including vacuuming and dusting all in-reach surfaces and wiping down all props and locks along with the reception area.
3. Distributing leaflets to the public and attending the company stand at exhibitions.
4. Participate in the preparation, building and testing of new sites and games.
Responsibilities and Delegated Authorities
1. Taking payment for bookings in cash or by card using POS system and referring any requests for refunds to the Shift Manager.
2. Ensure a safe working environment for self, other staff and customers by dealing with immediate H&S issues and reporting any potential risks to the Shift Manager.
3. Keeping updated with new changes, company procedures & protocols.
Job Types: Full-time, Permanent
Pay: AED2,800.00 - AED3,300.00 per month
Application Question(s):
- What is your Ms Office knowledge level? (Level 1 is the lowest & Level 5 is the highest)
Experience:
- reception: 1 year (Required)
Language:
- English (Required)
Expected Start Date: 01/09/2025