- Respond to incoming calls, emails, and online reservation requests in a timely and professional manner.
- Provide guests with accurate information about rates, availability, packages, and amenities.
- Process reservations through the reservation system accurately, including changes, cancellations, and special requests.
- Maximize room occupancy and revenue through effective selling techniques.
- Maintain detailed and organized records of all bookings and guest interactions.
- Handle guest complaints or concerns with empathy and escalate issues as needed.
- Collaborate with the front desk, sales, and housekeeping teams to ensure seamless guest experiences.
- Monitor availability and report overbooking risks or special occupancy situations to management.
- Keep up to date with property promotions, local events, and competitor rates.
Job Type: Full-time
Application Question(s):
- Can you join immediately?
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel: 1 year (Preferred)
Language:
- English (Preferred)
الإبلاغ عن وظيفة
