The Restaurant Supervisor is responsible for ensuring the daily shifts assigned by the Restaurant Manager are being carried out smoothly and provides support, direction and assistance to subordinates in all areas of their assigned duties.
Key Areas of Responsibilities
In charge of keeping the daily operations of the restaurant running smoothly during his/her shift.
Responsible for ensuring that employees are present, and work is completed on time.
Provide support, direction and assistance to subordinates in all areas of their assigned duties.
Supervise staff during the shift and ensure they are carrying out their assigned duties efficiently and effectively.
Work alongside members of the team in order to be more efficient.
Resolve customer complaints and other problems as they arise.
Support the Training Officer and the Restaurant Manager in training new employees.
Responsible for quality control, product safety, freshness and accuracy in orders.
Ensure customers receive the products and services they order.
Responsible for reporting any issues or quality defects to the Restaurant Manager.
Ensure the workplace is safe and clean; this includes reviewing and enforcing all Occupational Safety and Health Administration standards and policies.
Prepare, reconcile and keep the restaurant cash registers stocked with change during the shift.
Knowledgeable in preparation of hot drinks.
Provide support to Line Manager and kitchen team of ordering and replenishing FOH and BOH stock.
Take leadership of all restaurant operations during the absence of Restaurant Manager
Professional Requirements
High School/Equivalent
Minimum 4 years' experience as a Senior Barista/Waiter or Team Leader, ideally from fast food restaurant, with good knowledge of restaurant operations.
Must possess knowledge of principles and processes for providing customer and personal services.
UAE experience is an advantage.
In-depth product knowledge of different kinds of food and beverages.
Must demonstrate good moral fitness and ethical standards.
Ability to act on his/her own initiative and handle stress well.
Ability to adopt tasks and replace junior level FOH staff whenever necessary.
Interpersonal Requirements
Ability to work under pressure.
Excellent grooming/appearance at all times.
Good verbal and written communication skills.
Highly organized.
Good MS Office skills.
Teamwork oriented.
Motivated and great at motivating staff.
Sociable with an open personality that fits with the brand image.
Commitment to developing and maintaining a premium brand.
Minimum upper-intermediate or higher command of English.
Package
AED 4,000.00 /month + Duty meals
Job Type
Full-time (6 Days/week)
Required language(s)
English
Experience
4 Years
Please forward your CV to spamfreelink('Restaurant Supervisor - Based in Dubai')[email protected]
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