Job Duties and Responsibilities:
- Oversee the logistics of safari tours, ensuring timely and efficient execution of all activities, including transport, accommodations, and guided tours.
- Provide exceptional customer service by addressing guest inquiries, concerns, and special requests before, during, and after the safari.
- Assist in designing and planning safari itineraries, ensuring all aspects of the tour, from travel schedules to meal arrangements, are well-organized and meet guest expectations.
- Manage relationships with third-party vendors, including transport providers, hotels, lodges, and local guides, to ensure the highest standards of service.
- Coordinate with field staff, including safari guides, drivers, and other support personnel, ensuring they are well-prepared and fully briefed on guest needs and expectations.
- Handle safari bookings, confirmations, and payments. Ensure all necessary documentation, including permits and travel details, are provided to guests in advance.
- Handle any operational issues that arise during the safari, such as delays or guest concerns, ensuring timely resolution and maintaining customer satisfaction.
Job Qualifications:
- Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field (Preferred)
- 2-4 years of experience in safari operations, tour coordination, or a similar role in the travel and tourism industry (Required)
- Valid UAE driving license is an advance.
- Previous experience working with international guests or managing high-end safari operations (Preferred)
- Strong organizational and multitasking skills
- Excellent communication and interpersonal skills
- Attention to detail and a customer-focused approach
- Strong problem-solving and decision-making skills
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and familiarity with booking systems or CRM software
- Knowledge of travel and tourism industry standards and regulations
- Familiarity with the specific safari destinations
Job Type: Full-time
Pay: AED4,000.00 - AED4,500.00 per month
Application Question(s):
- What is your current visa status?
- What is your Nationality?
- Are you an immediate joiner?
- Do you have a previous experience in same role?
- Do you have an experience with allocations?
Experience:
- UAE: 2 years (Required)
- Tourism: 2 years (Preferred)
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