Job Title: Sales Coordinator – Lift Maintenance DivisionPosition Summary
The Sales Coordinator will serve as the key link between the sales team, operations, and clients, ensuring smooth execution of sales processes, timely communication, and effective follow-up. This role will focus on supporting Annual Maintenance Contract (AMC), modernization, and repair sales, while also actively contributing to achieving revenue targets through individual sales efforts.
Key ResponsibilitiesSales Coordination
- Prepare and issue quotations for lift maintenance, modernization, and repair services.
- Coordinate with operations and technical teams to obtain accurate costing and lead times.
- Maintain and update the sales pipeline, quotation tracker, and customer database.
- Follow up on pending quotations and tenders to maximize conversion rates.
- Assist the sales team in preparing presentations, proposals, and tender submissions.
- Liaise with finance for credit checks, payment follow-ups, and invoicing.
Client Relationship Management
- Act as the first point of contact for client queries and coordinate with relevant teams for resolutions.
- Schedule meetings, site visits, and technical inspections with potential and existing clients.
- Ensure prompt and professional communication with clients to maintain high satisfaction levels.
Individual Sales Attributes (Direct Contribution to Sales)
- Identify potential clients from various sources (databases, leads, industry contacts).
- Initiate cold calls, networking, and email campaigns to generate new leads.
- Upsell and cross-sell modernization or upgrade solutions during AMC discussions.
- Conduct site visits with technicians to identify opportunities for additional work.
- Meet individual monthly/quarterly sales targets in addition to coordination duties.
Reporting & Analysis
- Prepare regular sales performance and forecast reports for management.
- Monitor market trends, competitor activity, and industry developments.
- Provide feedback from customers to improve products, services, and sales strategies.
Required Skills & CompetenciesTechnical & Industry Knowledge
- Basic understanding of elevator maintenance, modernization, and repair processes.
- Familiarity with AMC terms, industry safety standards (EN81, etc.), and OEM requirements.
Sales & Communication Skills
- Strong negotiation, persuasion, and closing skills.
- Excellent written and verbal communication abilities.
- Professional presentation skills for both face-to-face and virtual meetings.
Organizational & Administrative Skills
- High attention to detail for accurate quotation and documentation.
- Proficiency in CRM tools, MS Office (Word, Excel, PowerPoint), and email platforms.
- Ability to manage multiple tasks and deadlines in a fast-paced environment.
Performance Indicators (KPIs)
- Quotation turnaround time.
- Conversion rate from quotations to confirmed orders.
- AMC renewal percentage.
- Number of new accounts acquired.
- Individual sales revenue contribution.
Qualifications & Experience
- Bachelor’s degree in Business Administration, Sales, Marketing, or related field.
- 2–4 years of experience in sales coordination, preferably in the elevator or building services industry.
- Previous direct sales experience will be an added advantage.
If you like, I can also prepare a single-page visually formatted version of this profile in PDF so it looks like an official HR document ready for hiring.
That way, you can use it directly in recruitment or internal role definitions. Would you like me to prepare that version?
You said:ARABIC SPEAKINGChatGPT said:
Got it — here’s the revised Sales Coordinator job profile for a lift maintenance company with Arabic-speaking requirement included and keeping the individual sales attributes:
Job Title: Sales Coordinator – Lift Maintenance Division (Arabic Speaking)Position Summary
The Sales Coordinator will act as the primary link between the sales team, operations, and clients, ensuring smooth execution of sales processes, timely communication, and effective follow-up. This role will focus on supporting Annual Maintenance Contract (AMC), modernization, and repair sales while also actively contributing to revenue growth through individual sales efforts. Fluency in Arabic and English is essential to communicate effectively with a diverse client base across the region.
Key ResponsibilitiesSales Coordination
- Prepare and issue quotations for lift maintenance, modernization, and repair services.
- Coordinate with operations and technical teams to obtain accurate costing and lead times.
- Maintain and update the sales pipeline, quotation tracker, and customer database.
- Follow up on pending quotations and tenders to maximize conversion rates.
- Assist the sales team in preparing presentations, proposals, and tender submissions.
- Liaise with finance for credit checks, payment follow-ups, and invoicing.
Client Relationship Management
- Act as the first point of contact for client queries and coordinate with relevant teams for resolutions.
- Communicate fluently in Arabic and English to ensure clear understanding and strong client relationships.
- Schedule meetings, site visits, and technical inspections with potential and existing clients.
- Ensure prompt and professional responses to client inquiries to maintain high satisfaction levels.
Individual Sales Attributes (Direct Contribution to Sales)
- Identify potential clients from various sources (databases, leads, industry contacts).
- Initiate cold calls, networking, and email campaigns to generate new leads.
- Upsell and cross-sell modernization or upgrade solutions during AMC discussions.
- Conduct site visits with technicians to identify opportunities for additional work.
- Meet individual monthly/quarterly sales targets in addition to coordination duties.
Reporting & Analysis
- Prepare regular sales performance and forecast reports for management.
- Monitor market trends, competitor activity, and industry developments.
- Provide feedback from customers to improve products, services, and sales strategies.
Required Skills & CompetenciesLanguage & Communication
- Fluency in Arabic and English (spoken and written) is mandatory.
- Strong negotiation, persuasion, and closing skills.
- Professional presentation skills for both face-to-face and virtual meetings.
Technical & Industry Knowledge
- Basic understanding of elevator maintenance, modernization, and repair processes.
- Familiarity with AMC terms, industry safety standards (EN81, etc.), and OEM requirements.
Organizational & Administrative Skills
- High attention to detail for accurate quotation and documentation.
- Proficiency in CRM tools, MS Office (Word, Excel, PowerPoint), and email platforms.
- Ability to manage multiple tasks and deadlines in a fast-paced environment.
Performance Indicators (KPIs)
- Quotation turnaround time.
- Conversion rate from quotations to confirmed orders.
- AMC renewal percentage.
- Number of new accounts acquired.
- Individual sales revenue contribution.
Qualifications & Experience
- Bachelor’s degree in business administration, Sales, Marketing, or related field.
- 2–4 years of experience in sales coordination, preferably in the elevator or building services industry.
- Proven experience dealing with Arabic-speaking clients is highly desirable.
Job Type: Full-time
Pay: AED3,000.00 - AED4,000.00 per month
Experience:
- SALES: 1 year (Required)
Language:
- Arabic (Required)
- ENGLISH (Preferred)
