**DO NOT APPLY IF YOU DO NOT HAVE AUTOMOTIVE EXPERIENCE**
We are looking for a personable service advisor to act as the liaison between our customers and service technicians.
Service Advisor Responsibilities:
- Greeting customers and directing them to available mechanics.
- Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.
- Use your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.
- Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.
- Providing customers with information, potential cost savings, and the advantages of trading in versus fixing their car.
- Calling customers to advise them about service changes or car pick-up times.
- Maintaining positive customer relationships to ensure repeat business.
- Ensuring all details on services rendered and costs are related to customers and processing their payments.
- Liaising with service technicians about parts ordering and ensuring parts are available when needed.
- Making estimates, communicate with the customers & Take approvals.
Service Advisor Requirements:
- Minimum 3 years of experience in the UAE.
- Must have valid UAE Manual license.
- Must speak English & Hindi & Knowing Arabic will be a plus.
- Experience in European/American & Jdm Cars.
- Experience in the automotive field is a must.
- A strong understanding of automotive technology and the automotive industry.
- Proficiency with industry-specific software.
- Excellent customer service, interpersonal, and communication skills.
- Strong organizational, decision-making, and problem-solving skills.
- The ability to communicate with mechanics, customers, and management.
Job Types: Full-time, Permanent
Education:
- Higher diploma (Preferred)
Experience:
- SERVICE ADVISOR: 3 years (Preferred)
Language:
- English/Hindi (Preferred)
الإبلاغ عن وظيفة
