A little taste of your day-to-day:
Every day is different, but you’ll mostly be:
- Develop and implement sales strategies to drive revenue from the MICE segment in alignment with the hotel’s overall business goals.
- Identify and acquire new MICE clients through prospecting, networking, and partnerships with event planners, corporates, and industry stakeholders.
- Maintain and grow relationships with existing clients, fostering loyalty and repeat business.
- Prepare detailed proposals, quotes, and contracts, ensuring competitive pricing and adherence to brand standards.
- Achieve or exceed sales targets and KPIs related to MICE revenue.
- Serve as the primary point of contact for MICE clients, providing expert guidance and tailored solutions to meet their event requirements.
- Conduct property tours and showcase the hotel’s meeting and event facilities, guest accommodations, and unique offerings to potential clients.
- Address client inquiries promptly and professionally, ensuring a high level of satisfaction throughout the sales process.
- Collaborate with the Events, Banquet, and Operations teams to ensure the seamless planning and execution of MICE events.
- Provide detailed briefs to operational departments, including event schedules, room setups, catering requirements, and AV needs.
- Attend pre-event meetings with clients to confirm details and offer solutions for any last-minute changes or challenges.
- Be present during major events to ensure smooth execution and to address any client concerns on-site.
- Monitor market trends, competitor activities, and client preferences to identify opportunities and adapt strategies for the MICE segment.
- Maintain an updated database of leads and clients using the hotel’s sales management system (e.g., Opera or Delphi).
- Prepare regular reports on sales performance, pipeline activity, and market insights for the Director of Sales & Marketing.
- Work closely with the Sales, Marketing, and Revenue teams to ensure consistent messaging and maximize revenue opportunities.
- Represent the hotel at industry trade shows, networking events, and sales missions to promote the property and build relationships with key stakeholders.
- Act as a brand ambassador for InterContinental Ras Al Khaimah Mina, upholding the highest standards of professionalism and excellence.
- Uphold the InterContinental brand promise by delivering personalized, high-touch service to clients and event attendees.
- Ensure all MICE activities reflect the hotel’s commitment to luxury, excellence, and attention to detail.
What We need from you:
- Bachelor’s degree in Hospitality, Business Administration, or a related field.
- Minimum 3-5 years of experience in MICE sales or a similar role within the luxury hotel industry.
- Proven track record of achieving sales targets and developing successful client relationships.
- Strong knowledge of MICE industry trends, event planning, and luxury hotel operations.
- Proficiency in sales management systems (e.g., Opera, Delphi) and Microsoft Office Suite.
- Excellent communication, negotiation, and presentation skills.
- Strong organizational skills with the ability to manage multiple projects and deadlines simultaneously.
- Positive attitude, high level of professionalism, and a client-focused mindset.
- Fluency in English is required; additional languages are a plus.
- Willingness to travel for client meetings, trade shows, and networking events.
What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you’ll become part of our ever-growing global family.
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