Salon Manager with sales experience

As a store manager, your responsibilities will include, but are not limited to:

· Managing team rosters, vacations, and appointment schedules.

· Managing store inventory to ensure sufficient retail and professional product stock.

· Managing any store maintenance-related issues on a proactive and timely basis

· Maintaining and updating all government-related documentation

· Ensuring SOPs are always followed.

· Managing client relationships and ensuring the client journey is strictly followed by all team members Team Management

· Resolving any client complaints to ensure client satisfaction.

· Ensuring daily financials are up-to-date and accurate.

· Stepping into front-of-house operations as and when required

· Onboarding new team members as per the onboarding plan and SOP

· Conducting monthly 1-1 with each team member

· Monitoring treatment quality and providing action and training plans as and when required.

· Working on achieving store financial targets

· Conducting daily drives with all team members where daily targets are communicated to the team.

· Reviewing daily summaries from team members

· Reviewing weekly in-store sales reports and developing an action plan accordingly

· Upselling treatments in-house

· Upselling retail and packages

Job Type: Full-time