Spa Brand Manager

An Exhilarating Opportunity

Are You Ready for a Daring Challenge with The World’s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining ‘FIVE-Star’ Hospitality and Setting the Gold Standard across the Industry.

Join the FIVE Tribe - and Get Ready to Make Waves.

The Candidate

A Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with Precision and Finesse. A ‘Can-Do!’ Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter.

Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other ‘FIVERs’ and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our Spa Team as a Spa Brand Manager will Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New Heights!

What We’re Looking For

• A Bachelor's Degree in Hospitality Management, Marketing, Business Administration, or a related field is preferred.
  
• Advanced Certification or Spa-Specific Qualification, with a preference for additional certifications or training.
  
• A minimum of 5 years of Leadership Experience in a Luxury Spa, Wellness, or Hospitality environment with a proven track record of success in both Operations and Brand-Building.
  
• A comprehensive understanding of Luxury Service Expectations, Spa Industry Trends, and Wellness Innovation, showcasing knowledge and expertise in providing top-tier spa services.
  
• Sensational Teamwork and Collaboration skills to work effectively within a group and across Marketing, Public Relations, Sales and Hotel Operations departments with Fellow ‘FIVERs.’
  
• Next-Level Organisational and Leadership skills, effectively leading and inspiring the FIVE Tribe to New Heights.
  
• Impeccable communication skills, both verbal and written, with fluency in English (Additional languages like Arabic are a Plus).
  
• A Mastery of Microsoft Office, while possessing an exceptional knowledge of Spa Management Software, and Social Media / Digital Marketing platforms.
  
• Excellent interpersonal skills to engage effectively with Guests, FIVE Tribe Members, and stakeholders.
  
• A polished, guest-centric and performance-driven mindset, paired with an entrepreneurial flair and a Passion for delivering Bold wellness experiences.
  
• Strong business acumen and analytical skills, with a results-driven approach.
  
• A professional, Insta-Worthy Appearance, always adhering to FIVE’s Grooming Standards and maintaining a polished, ‘FIVE-Styled’ demeanour.
  
• A hands-on attitude, fuelled by a ‘Can-Do!’ Spirit.

Key Responsibilities

• Leads the Spa’s Bold brand vision, elevating every Guest Touchpoint to deliver a Sensational, ‘FIVE-Star’ wellness experience.
  
• Acts as the definitive Brand Custodian, ensuring all Spa communications, environments, and rituals embody FIVE’s Luxury Lifestyle Ethos.
  
• Represents the Spa in Executive Meetings, Public Relations Events, Influencer Activations, and Premium Brand Collaborations to build Visibility.
  
• Drives strategic Brand and Marketing initiatives, collaborating with Internal Teams and External Agencies to craft High-Impact campaigns.
  
• Manages relationships with Wellness Product Houses, Media Contacts, and Influencer Partners to maintain the Spa’s Premium positioning.
  
• Presents regular Executive-Level Reports on Brand Performance, Guest Trends, and Growth Opportunities for FIVE’s wellness portfolio.
  
• Oversees daily Spa Operations and energises performance across all Touchpoints, from service delivery and wellness programming to guest satisfaction and Key Performance Indicator excellence.
  
• Champions a Luxury Service Culture through Dynamic training programmes that reflect FIVE’s Sensational Standards.
  
• Monitors online and in-person Brand Sentiment, turning Feedback into Improvements that uphold a Remarkable guest experience.
  
• Pioneers Cutting-Edge wellness offerings that Integrate sustainability, guest personalisation, and trending holistic experiences, ensuring FIVE remains a Trailblazer in the luxury wellness space.
  
• Drives Revenue Growth through Top-Notch promotions, wellness packages, and cross-departmental activations.
  
• Maximises Financial Performance by Managing budgeting, forecasting, and Delivering detailed performance reports aligned with Business Objectives.

The Team

‘FIVERs’ are Cultured yet Chic, Confident yet Self-Effacing, and Work Hard to Play even Harder. As a FIVE Tribe Member, you'll Personify the distinct ‘Vibe at FIVE’ and apply it to create Insta-Perfect Experiences for our Guests that keeps them Coming Back for More. If you Dream of being surrounded by Like-Minded Individuals who share your Passion for Delivering Unforgettable Moments that last a Lifetime – then Look No Further and Unleash your Next-Level Potential.

Sustainable Indulgence at FIVE

FIVE curates world-class Entertainment and Luxury Living while Championing Environmental Stewardship. Driven by its core millennial base, FIVE has aligned to lead the way in ‘Sustainable Indulgence’ trailblazing next-level, high-energy Experiences within an Environmentally and Socially Responsible Framework.

An Equal Opportunity Employer

The FIVE Tribe represents over 80 nationalities across its over 2000 ‘FIVERs.’ FIVE does not discriminate and is Committed to Hiring a Diverse and Inclusive Workforce as an Equal-Opportunity Employer. Ranked regularly in the Top 10 on the Great Workplaces in the UAE list of Large Organisations, the FIVE Tribe is more than a group of people working together – it is a Family bonded by common Values and Goals, Celebrating People, Culture and Diversity.

About FIVE Hotels and Resorts

FIVE Hotels and Resorts prides itself on being Disruptively Different and Daringly Unique. Our Growing Portfolio of Lavish Destinations in the Middle East and Europe are the epitome of Glamour and Experiential Luxury, offering boundary-breaking Experiences at FIVE’s award-winning Hotels, Dining Concepts, and Immersive Nightlife Venues. As part of the Accomplished FIVE Tribe, you will be part of a group of High Achievers who Fearlessly Challenge Conventions on a Global Stage.