As a Telesales Agent, you will be the voice and face of our mobility tech platform—generating inquiries and converting them into successful bookings while delivering exceptional customer experiences. The goal is not just to sell, but to nurture client relationships, ensure customer satisfaction, and drive repeat business.
The role also includes tracking and converting leads, ensuring follow-ups until vehicle delivery or return, and achieving daily and monthly sales targets.
Key Accountabilities:
- Handle inbound calls, outbound calls, WhatsApp chats, and other communication channels
to provide rental information and convert inquiries into bookings.
- Understand customer requirements and suggest the most suitable car model, plan, and offer,
aligning with their needs and budget.
- Upsell higher category vehicles, insurance, add-ons, and other value-added services to
maximize revenue and enhance customer satisfaction.
- Ensure all bookings are accurate and customer-aligned to avoid cancellations due to errors or
misinformation.
- Maintain and update lead tracking sheets, customer call logs, and follow-up records in CRM
tools.
- Respond to customer queries related to pricing, availability, extensions, or terms, and
coordinate with internal departments as needed.
- Promote the Selfdrive App, highlighting features and convenience to encourage long-term
engagement and repeat usage.
- Ensure First Call Resolution (FCR) and maintain high Customer Satisfaction Scores
(CSAT).
- Manage agitated or irate customers calmly and professionally, offering quick solutions or
escalation when required.
- Stay informed about market trends, competitor pricing, and service offerings to deliver
informed recommendations to customers.
- Use standard verbatim during customer calls and share confirmations on WhatsApp.
- Collaborate with internal teams to meet customer and operational requirements.
What We’re Looking For
- 2-3 years of experience in sales, car rental/ leasing, customer service or hospitality
- sectors (UAE/GCC preferred).
- Education qualification: Bachelor’s degree
- Fluent in English; Arabic and additional languages are a plus.
- Proficient in WhatsApp Business, CRM tools, lead trackers, Excel, or Google Sheets.
- Excellent interpersonal, upselling, and communication skills (written and verbal).
- Strong organizational and time-management capabilities.
- Self-motivated, goal- driven, and capable of multitasking in fast-paced environments.
- Passionate about cars, tech and digital engagement.
Why Join Us:
- Join a leading mobility technology company revolutionizing transportatio access.
- Be part of a collaborative, high -growth environment.
- Represent a growing brand both online and offline.
- Enhance your career in a future-forward and customer centric Company
- Gain exposure to a tech-driven, process-oriented organization with global presence.
If you are passionate about delivering exceptional customer experiences and thrive in a fast-
paced environment, - we want to hear from you!
Workplace Type:
- Onsite
Work Schedule:
- Rotational Shifts (Day/Evening)
- Apply only if you can join us immediately or serving notice period.
Salary:
- AED3,500- AED4,500/-
Job Types: Full-time, Permanent
Pay: Up to AED4,500.00 per month
Expected Start Date: 25/08/2025
