SELLING INTERNAL AND EXTERNAL COMPUTER PARTS (e.g SSD, HDD, RAM, UFD)
Telesales is the selling of products or services through the telephone. The aim of telesales is to build repeat business through excellent customer relations. Telesales representatives contact customers to promote offers or to set up appointments to support field sales representatives.
As a telesales representative, you reach potential and existing customers directly by phone to encourage them to buy your company's offers.
Telesales requires you to be patient, persuasive and persistent. You also need exceptional communication and phone skills, typing experience and the ability to thrive in an office environment.
RESPONSIBILITIES:
- Contact potential or existing customers to inform them about a product or service
- Answer questions about products or the company
- Ask questions to understand customer requirements and close sales
- Direct prospects to the field sales team when needed
- Enter and update customer information in the database
- Take and process orders in an accurate manner
- Handle grievances to preserve the company’s reputation
- Go the “extra mile” to meet sales quota and facilitate future sales
- Keep records of calls and sales and note useful information
REQUIREMENT SKILLS:
- Proven experience as telesales representative or other sales/customer service role
- Proven track record of successfully meeting sales quota preferably over the phone
- Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
- Ability to learn about products and services and describe/explain them to prospects
- Excellent knowledge of English
- Excellent communication and interpersonal skills
- Cool-tempered and able to handle rejection
- Outstanding negotiation skills with the ability to resolve issues and address complaints
Job Type: Full-time
Pay: AED3,000.00 - AED3,500.00 per month
Experience:
- Telesales/Marketing: 2 years (Preferred)