Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Vice President, Regional Intercompany Services Lead – EEMEAWho is Mastercard?Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Overview
Intercompany Agreements (ICAs) govern services provided between Mastercard entities and are considered outsourcing agreements by regulators. With the increased focus from regulators, we are enhancing governance and controls relating to ICAs, as well as driving standardization and improvement of the related processes.
The TECH Intercompany Agreement Management Services (TECH ICAMS) team within the Technology Regulatory Execution (TREx) department is looking for a Regional Intercompany Serviced Lead (EEMEA region) to drive regulatory compliance on TECH services provided via ICAs to regulated entities in the market. The ideal candidate is passionate about Regulatory compliance on ICT services, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset.
Role
The essential responsibilities of the position are:
• Region responsibility as the single TECH front door of managed Service Contracts to Regulated Entities, ensuring key obligations within the ICAs are properly defined and controls are implemented by TECH
• Manage / facilitate relationships across TECH and Directly Regulated Entities, as well as with key influential stakeholders across various teams within Mastercard (e.g. Tax, Legal, Regulatory Affairs)
• Support the governance model of support to Mastercard Directly Regulated Entities, ensuring compliance to Contract from delivery point of view across Programs and Products (SLA management, Incident Management, Cyber & Ops Resilience, Data Protection, Risk Management, Third Party management)
• Support change management processes as it relates to ongoing regulatory update and process optimization
• Provide consulting services to the regulated entities in terms of tools, processes and governance (best practices)
• Ensure regional specific needs are captured and addressed in due time or as per agreed compliance plan
• Work in close collaboration with peers in the other regions and the TECH ICAMS operational team to build and maintain a standardized and scalable approach
All About You
Qualification and Experience
The ideal candidate for this position should have:
• Bachelor’s degree in technology, information systems management, information security management, security policy or equivalent years of training and experience
• Strong knowledge of Mastercard TECH Organization and legal aspects; knowledge of Mastercard non-TECH organization is an asset
• Knowledge of Regional Regulatory landscape, Standards and Frameworks such as DORA, NIST, CROE - impacting Tech services especially around service resiliency, outsourcing regulations and security risk management
• Knowledge of laws, regulations, policies, and ethics as they relate to cybersecurity and IT management (e.g., GDPR, FBA, GBLA, etc.)
• Experience with contract management
• Experience with vendor management and Fourth-Party risk management
• Experience collaborating cross-functionally, geographically to identify and implement best practice assurance/compliance processes
• Proven success in navigating multi-national organizations and operating effectively within a diverse multicultural organization
• IT certification(s) preferred, but not required such as CISSP
Skills and competencies
The ideal candidate for this position should:
• Have proven project management skills and excel in establishing and managing priorities
• Demonstrate advanced verbal and written communication skills adapting to various profiles and levels
• Have a strong sense of “customer service” and works collaboratively across the organization, builds trust, develops and maintains excellent relationships and partnerships with all key stakeholders
• Have strong analytical skills coupled with systematic creative thinking, solution-oriented approach and sense of ownership and drive
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
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