Job Summary:
The Bellman is responsible for providing a warm welcome and personalized assistance to guests upon arrival, during their stay, and at departure. As a Russian/Arabic-speaking Bellman, you will assist international guests by offering seamless communication and high-quality service, ensuring their comfort and satisfaction throughout their stay.
Key Responsibilities:
- Greet guests upon arrival with a warm and courteous manner.
- Assist with luggage handling to and from guest rooms, vehicles, or storage areas.
- Escort guests to their rooms, explain room features, and answer any initial queries.
- Provide directions, hotel information, and assistance in Russian and/or Arabic when required.
- Maintain the lobby area in a clean and orderly condition.
- Arrange transportation services such as taxis, shuttles, or valet when needed.
- Assist in storing and retrieving luggage for early arrivals and late departures.
- Deliver packages, messages, and other items to guest rooms in a timely manner.
- Provide information about local attractions, shopping, and dining.
- Respond promptly to guest inquiries and resolve issues with professionalism.
- Work closely with the front office and concierge teams to ensure guest satisfaction.
Qualifications:
- Previous experience in hospitality or customer service is preferred.
- Proficiency in Russian and/or Arabic is required; additional languages are a plus.
- Excellent communication and interpersonal skills.
- Neat, professional appearance and courteous demeanor.
- Ability to lift and carry luggage and stand for extended periods.
- Flexibility to work shifts, weekends, and holidays.
- High school diploma or equivalent preferred.
Job Types: Full-time, Permanent