Call Center Agent (English/Arabic)
Job Description:
We are currently hiring Bilingual Call Center Agents proficient in both English and Arabic to join our customer support team in Dubai.
Key Responsibilities:
- Handle incoming customer inquiries via calls, chat, and email in a professional manner.
- Provide accurate information and resolve customer issues efficiently.
- Follow up on open cases to ensure timely resolution.
- Escalate complex issues to the appropriate department when necessary.
- Maintain service levels and meet performance KPIs.
- Work in rotational shifts (including nights and weekends) as part of a 24/7 operations team.
Requirements:
- Fluency in both spoken and written English and Arabic is mandatory.
- Minimum 1 year of experience in a call center role, preferably in the retail sector.
- Strong communication and interpersonal skills.
- Available to join immediately.
Job Types: Full-time, Permanent
Pay: AED3,500.00 per month
Application Question(s):
- How many years of experience do you have as an Call Center Agent position?
- How much is your Current Salary - AED Per Month?
- How much is your Expected Salary - AED Per Month?
- How many days you required for the Notice Period - In Days?