Job description
1. To greet visitors and patients, determine their needs and guide them accordingly.
2.To answer queries and to provide information directly to the person or on the telephone.
3.To carry out relevant tasks & assignments as required and requested by Clinic Manager/ management.
4.Maintain a cordial liaison with Doctors, Nurses & other staff in order to create a harmonious and pleasant work atmosphere in the Center.
5.Ensure appointment schedules are adhered to with minimal or no waiting times.
6.Maintains and prepares files, records and reports.
7.Co-ordinates with other departments (Billing, Nursing, House Keeping, OPD)
8.Take full responsibility for dealing with relevant customer complaints, queries and request for information for start to end of process. Handles grievances. (Patient history, report related, etc.)
9.Draft documentation as required and requested.
10.Ensure that both an appropriate and adequate investigation take place in all cases. This information taken into consideration.
11.Must approach all matters in non-biased and professional manner.
12.Provide input to the development of relevant customer care policy.
13.Keep all relevant parties informed of assigned work programs as much as possible.
14.To strictly follow & comply the Center complaint management policy.
15.To make regular rounds and see the aesthetic ambience of the Center is always maintained.
16.Ensures that the brochures, flyers & other patient education materials are always available to patients.
17.Participate in continuous quality improvement of the Center as and when required and any other work assigned by the Manager within the scope of the job.
18.To coordinate and have a cordial liaison with the Insurance & Accounts for Insurance queries related to Registration/Billing and Network coverage.
19.To monitor the workflow of the Doctors schedule availability and communicate the same to the patients.
20.To ensure that the registration formalities of patients are completed promptly, and Insurance and other billing formalities are taken care.
21.To be able to generate bills, invoice.
22.Must be responsible to ensure that the valid documents and Identity card of patient is collected at the reception prior to an appointment.
23.Work is carried out within general policies, principles and goals, and is subject to direction only for guidance on policy issues.
Job Type: Full-time
Experience:
- healthcare or clinical: 1 year (Required)