Club Lounge Ambassador
Mandarin Oriental Jumeira, Dubai is looking for a Club Lounge Ambassador to join our Club Lounge team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
With a pristine oceanfront setting, Mandarin Oriental Jumeira, Dubai is a stylish urban resort overlooking the clear blue waters of the Arabian Gulf and Dubai’s glittering skyline, which is dominated by Burj Khalifa, the tallest building in the world. The hotel's beachfront location and open-air facilities are designed to bring a new level of relaxed luxury to the city.
About the job
Based at the Mandarin Oriental Mandarin Oriental Jumeira, Dubai within the Club Lounge in Dubai, the Waiter is responsible for carrying out all required operational tasks and duties in the outlet under the guidance of the respective managers and supervisors, with the overall objective to serve food and beverage in a timely manner and delight and satisfy each and every guest. The Club Lounge Ambassador reports to the F&B Supervisor.
As a Club Lounge Ambassador, you will be responsible for the following duties:
Will assist the supervisors in ensuring daily checklists are completed.
Have a good understanding of the outlet’s concept and food and beverage offerings and be able to verbally explain those to guests.
Ensure that mise en place is completed shift to shift and during service in order to provide an efficient service. This includes cleaning tasks in front and back of house as well as polishing and assembling of equipment.
Be able to deliver service by understanding the guest requirements.
Carry out all tasks in a friendly, courteous and efficient manner.
Properly up-sell services and products to our guests at all times, enhancing service and generating increased revenue.
Perform any tasks relating to billing according to hotel standards and cashiering policies.
Ensure all dishes are presented in compliance with hotel standards and food & beverage specifications.
Conserve all outlet equipment and utensils in good conditions by proper day to day handling of all applicable utensils and by carrying out required side duties as assigned.
Follow his/her side duty schedule and ensure all tasks are completed in a timely manner.
Assist in picking up all required stocks, including linen, beverage, dried goods and others and arrange them accordingly.
Ensure product knowledge is up to date.
Ensure that management and kitchen colleagues are informed of any special guest preferences or allergies.
Support as required other outlets as assigned by the The Club Lounge/ Outlet Manager.
Any other reasonable tasks as assigned by the The Club Lounge/ Outlet Manager.
Communicate well with colleagues and superiors in order to avoid misunderstandings and other shortfalls caused by lack of communication.
Be committed to being a team player; proactively cooperating and supporting colleagues in operational tasks.
Listen to every guest and observe body language carefully in order to be able to understand guest needs and expectations and consistently delight and satisfy every guest.
Being fully involved in the service and show a strong presence to customers on the floor.
Have a natural, warm smile and a friendly and passionate approach towards guests.
Create WOW moments to surprise and delight guests in the The Club Lounge through gestures and other actions.
Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA.
Establish individual guest’s preferences and provide the service accordingly.
Establish a personal contact with guests in Club Lounge during their stay.
Attend to specific guest’s requests ensuring efficient and proactive service.
Assist the Customer Relationship Manager, Club Lounge Manager, and Supervisor to meet and greet VIP guests.
Work closely with Front Office, Housekeeping, Room Service, Concierge and all F&B departments
Ensure the ambience, cleanliness and exclusivity at Club Lounge area is maintained at all times.
Handle guests requests for restaurant bookings and exhibitions
Perform any other reasonable duties as required by the management of the Hotel.
Ensure all bills are updated and correctly posted prior to guests’ departure.
Provide quality service, with colleagues as well as guests by responding to their requests promptly, efficiently and in courteous manner during check-in, check-out and throughout their stay.
Ensure that all filing is always done correctly and up to date.
As a Club Lounge Ambassador, we expect from you:
To have previous experience in a luxury hotel environment and the ability to understand guest needs and to deliver superior customer service.
To speak fluently German, Russian or French to English language
Our commitment to you
Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
A competitive salary and benefits packages
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