About the role
As a Communications Manager at Deliveroo, you’ll play a key role in shaping the brand’s public narrative, ensuring consistency and clarity across all external and internal consumer and corporate communications. You will work closely with the Head of Communications, cross-functional teams, and agency partners to drive impactful messaging, protect the brand’s reputation, and support business objectives.
Responsibilities
Working together with the Head of Communications & Head of Policy and Government Affairs to develop and implement communications plans
Work with agency partners to monitor media to identify relevant opportunities and emerging issues that may require a proactive or reactive response.
Coordinating partnerships and public meetings, and presentations
Manage day-to-day workflows and deliverables of the PR agency.
Collaborate on monthly, quarterly, and annual communications plans and reports to assess performance and shape future strategy.
Liaise regularly with key functions such as Marketing, Operations, Commercial, Retail, and Policy to ensure communications plans are aligned with business objectives.
Support development and review of content across external and internal channels, including press releases, talking points, executive messaging, and newsletters.
Support the development and rollout of Deliveroo’s CSR and community programs, including coordination with NGOs, government entities, and internal departments.
Requirements
5+ years of experience in communications or related fields - agency experience is a must.
Strong written and verbal communication skills in both English and Arabic — fluency in both is essential.
Ability to work independently and collaboratively, taking full ownership and following through
Excellent organizational and project management skills with the ability to manage multiple priorities in a fast-paced environment.
Experience in corporate and consumer communications.
A solid understanding of the UAE/GCC media landscape and a good network of media contacts are a strong advantage.
Hands-on execution skills and a solutions-oriented mindset.
Why Deliveroo
Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops, and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.
We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.
Workplace & Benefits
At Deliveroo, we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific; please ask your recruiter for more information.
Diversity
We are committed to diversity, equity, and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.