Customer Service & Operations Officer (Arabic Speaker)
Company:
I English Institute
About Us:
I English Institute is a leading provider of English and language training programs across the UAE. We are dedicated to delivering high-quality education and excellent customer support. We are looking for a proactive and detail-oriented Customer Service & Operations Officer to join our team and ensure smooth day-to-day operations while supporting students and staff.
Job Description:
The Customer Service & Operations Officer will be responsible for managing front-desk operations, supporting students with inquiries, coordinating schedules, and ensuring smooth administrative processes. The ideal candidate should be fluent in Arabic and English, with excellent organizational and communication skills.
Responsibilities:
- Greet and assist students, parents, and visitors in a professional manner
- Handle phone calls, emails, and WhatsApp inquiries
- Provide accurate information about courses, schedules, and policies
- Coordinate class schedules, attendance, and teacher assignments
- Manage student registrations, payments, and documentation
- Support HR and operations in day-to-day administrative tasks
- Assist with event coordination and student engagement activities
- Ensure smooth communication between management, teachers, and students
- Handle complaints and resolve issues in a professional manner
Requirements:
- Fluent in Arabic and English (spoken and written)
- Previous experience in customer service, operations, or administration (minimum 1 year preferred)
- Strong communication and interpersonal skills
- Proficiency in MS Office (Word, Excel, Outlook)
- Ability to multitask and work under pressure
- Professional, organized, and detail-oriented
- Positive attitude and problem-solving skills
What We Offer:
- Competitive salary package (based on experience)
- Multicultural and professional work environment
- Career growth and development opportunities
- Training and support to enhance skills
Job Type: Full-time
Pay: AED3,000.00 per month