We are looking for a dedicated Customer Success Representative who will ensure our clients continue to receive outstanding service and value long after their purchase.
Key Responsibilities:
- Act as the main point of contact for customers after the sale, ensuring a smooth transition from sales to support.
- Provide onboarding, training, and guidance to help customers get the most out of our products/services.
- Proactively follow up with clients to address concerns, resolve issues, and ensure high levels of satisfaction.
- Handle after-sales inquiries, service requests, and product support in a timely and professional manner.
- Collaborate with technical and operations teams to resolve customer problems efficiently.
- Track customer feedback and report insights to improve after-sales processes and product offerings.
- Maintain accurate records of customer interactions and service updates in the CRM system.
Requirements:
- Bachelor’s degree in Business, Marketing, Communications, or a related field.
- 2+ years of experience in customer support, customer success, or account management (UAE experience preferred).
- Excellent communication, interpersonal, and relationship-building skills.
- Strong problem-solving abilities with a customer-first mindset.
- Ability to manage multiple accounts and resolve issues under pressure.
- Proficiency in CRM systems and customer service tools.
- Fluency in English (Arabic/Hindi is an advantage).
What We Offer:
- Competitive salary & performance-based incentives.
- Supportive and dynamic work culture.
- Career development and growth opportunities.
- The chance to work with innovative products and contribute to customer loyalty.
How to Apply:
Send your CV to kaneez@bastionex.net with the subject line: Customer Success Representative
Job Types: Full-time, Permanent
Pay: AED2,500.00 - AED4,000.00 per month
Application Deadline: 22/08/2025