As a Duty Manager, your responsibilities include managing colleagues, ensuring efficient service delivery, and handling any guest concerns or issues that may arise. With a focus on maintaining high standards and a seamless guest experience, you will be a key point of contact for both guests and colleagues while maintaining a positive and well-functioning environment throughout the duration of your shift.
Key Job Responsibilities:
- Oversee day-to-day operations of the hotel during assigned shifts, ensuring a smooth and efficient workflow.
- Manage and coordinate colleagues across various departments, including front desk, housekeeping, and security.
- Address and resolve any guest concerns, complaints, or issues in a prompt and effective manner.
- Ensure adherence to hotel policies and procedures during your shifts.
- Monitor and maintain overall cleanliness and presentation of public areas.
- Supervise and support front desk operations, including check-ins, check-outs, and guest interactions.
- Collaborate with other departments to facilitate effective communication and coordination.
- Handle emergency situations or unexpected incidents, taking appropriate actions and communicating with relevant parties.
- Provide guidance and support to colleagues, fostering a positive and productive work environment.
- Conduct regular inspections of facilities to ensure they meet established standards.
- Assist in training and onboarding of new colleagues.
- Maintain accurate records of activities, incidents, and guest interactions during your shifts.
- Ensure compliance with health and safety regulations.
- Collaborate with management to implement improvements and enhancements to overall operations.
- Stay informed about industry trends and best practices in hotel management.
- Uphold environmental, health, and safety standards in alignment with organizational policies.
- Adhere to the company’s environmental, health, and safety procedures and policies.