F&B Supervisor - Club Lounge

Mandarin Oriental Downtown, Dubai is looking for an F&B Supervisor to join our Club Lounge Team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Nestled in the city's heart, Mandarin Oriental Downtown, Dubai offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.

With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms & Suites.

Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai is not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.

About the job

Based at the Mandarin Oriental Downtown, Dubai, within the Club Lounge in Dubai, the Food and Beverage Supervisor will oversee and personally involve all operational aspects of a particular shift to ensure all service steps are followed and guarantee every guest is delighted. The role is responsible for ensuring the highest standards of service, managing and developing our team, and delivering exceptional dining experience for our guests. The F&B Supervisor reports to the Assistant Manager.

As an F&B Supervisor, you will be responsible for the following duties:

• Supervise daily operations of the outlet, ensuring smooth service, monitoring standards, food quality, and guest satisfaction, while maintaining compliance with health, safety, and sanitation regulations.
• Conduct regular inspections to maintain a clean, safe, and organized environment, and understand and explain the outlet’s concept and offerings to guests and colleagues.
• Respond proactively to guest inquiries, monitor VIP guest requirements, and handle customer complaints effectively, reporting severe issues to managers.
• Support the Restaurant/Outlet Manager in maintaining POS accuracy, identifying areas for improvement in service and quality, and ensuring proper menu presentation.
• Train colleagues, identify learning and development needs, and foster a positive work environment, promoting teamwork and addressing conflicts.
• Engage warmly with guests, ensure customer satisfaction, create WOW moments, and participate in regular meetings to discuss operational updates and improvements.

As an F&B Supervisor, we expect from you:

• Holds a High School qualification or equivalent, with a Degree or Higher National Diploma in Hospitality/Hotel/Business Management preferred.
• Experience as a supervisor in a high-volume restaurant with the highest service levels, and at least 2 years’ experience working in a 5-star luxury hotel environment.
• Demonstrates the ability to understand guest needs and deliver superior customer service, with proven ability to support management in motivating and leading a diverse team.
• Possess basic computer skills, including MS Office, and fluent verbal and written communication skills in English (Arabic or other languages preferred).
• Exhibits strong interpersonal and communication skills to interact effectively with guests, colleagues, and stakeholders at all levels, as well as exceptional organizational skills with attention to detail.
• Demonstrates the physical ability to stand for extended periods and the flexibility to work a variety of shifts, including evenings, weekends, and holidays, in accordance with business requirements.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Colleague Comfort and Convenience: Benefit from comfortable accommodation, a duty transportation, and duty meals to ensure your work experience is both enjoyable and hassle-free.
• Competitive Salary and Benefits: We offer a competitive salary and an attractive benefits package, fully aligned with UAE industry standards, to ensure your financial well-being and stability.

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