This position delivers the dining experience by providing information to help food and beverage selection presenting ordered choices ensuring a clean and safe environment.
The job scope includes:
- To understand and adhere to all company standards, up to and including mission statements, values and standard operating procedures related to your job description.
- To display an open body posture, helpful and cheerful attitude while communicating effectively with our guests and fellow Colleagues in order to support Farah Strategy and Values.
- All colleagues will comply with company grooming standards and dress codes as set out by the company at all times.
- To represent and promote Farah Experiences in a positive manner at all times in order to maintain a professional brand image to all concerned stakeholders.
- To help, collectively to achieve Department and Company objectives, action plans and key performance indicators.
- To enforce and adhere to all UAE laws, Health, Safety & Environmental policies, industry and company rules and regulations, reporting any safety concerns or incidents to management in order to minimize risk and maintain a clean safe and hygienic environment for all Guests and Colleagues.
- To engage each Guest as a unique individual and listen attentively to their requests.
- To adhere to all emergency procedures, ensuring Guest safety and participate in an emergency drills and evacuations as necessary.
- To greet Guests as they arrive in accordance to standard operating procedures set out by the company.
- To answer questions regarding the menu and making suggestions regarding food choices by menu location.
- To upsell drinks before meals, side orders that complement the main dishes, and suggesting non - alcoholic beverages or alcoholic beverages including wine.
- To relay food orders to the kitchen and serve courses within sequence as specified by local standard operating procedure.
- To conduct all restaurant opening and restaurant closing procedures according to Pre - Set Standard Operating Procedures as defined by the company.
- To utilize the correct serving techniques for all types of food and beverages offered on the menu in a specific location as set out by standard operating procedures.
- When designated as a host to introduce the waiter/waitress that will be attending to the guests.
- To deal with guest complaints courteously, efficiently and according to company policy and to apply guest recovery solutions.
- To service tables in the restaurant area ensuring a clean and presentable environment for our guests.
- To be fully aware and knowledgeable of all products sold in F&B Outlets in order to promote, suggest and up-sell products to our guests according to standard operating procedures.
- Good Housekeeping - To ensure the condiment stands are kept fully stocked and replenished as required.
- To clean regularly equipment, machinery and dispensers in accordance with outlet checklists and standard operating procedures.
- To sweep /mop floors in the outlet as required in accordance with standard operating procedures.
- To collect stock from the Warehouse and delivering to the outlet as required by team leader, supervisor or manager.
- To actively interact with guests and encourage them to view the restaurant menu, enticing them with offers or promotions in line with company strategy.
- To seat guests at the table and providing them with a menu and information about the style of service.
- To manage the waiting list should the restaurant become full to capacity,
- To maintain a safe and clean working environment by complying with company rules and HACCP procedures as set out in standard operating procedures.
- Should attend and pass all legally food safety courses (example: Essential Food Safety Training/ EFST).
- To manage lost & found items adhering to company’s lost & found policy.
- To uphold integrity by understanding and adhering to all proper wristbands handling, cash handling and point of sales procedures in order to contribute to the success of the organization.
- To be fully aware and knowledgeable of all products, activities and service sold not only in F&B outlets but overall, in order to promote, suggest and up sell these products to the Guests which will in turn increase revenue, per cap and Guest satisfaction.
- To operate cash register (POS System) in accordance with Standard Operating Procedures.
- To keep the register area neat and stocked with necessary supplies as set out in the standard operating procedures.
- To be responsible for the cash float throughout your shift and ensuring it balances correctly at the conclusion of the shift as set out in the standard operating procedures.
- To be responsible for remitting the daily sales to cash control as set out in the standard operating procedures.
- To adhere to company’s overage & shortage policy as set out in the standard operating procedures.
- To use machinery, equipment or dangerous substances in accordance with training and instruction received as defined as set out in standard operating procedures.
- To assist in other areas of the outlet, such as cleaning-up, shelf stocking, or keeping items displayed in an orderly manner.
- To participate fully in all training and continual assessment projects held by the food and beverage department.
- To perform any additional tasks / duties that are assigned by the management team.
To be considered for the role, you will need to have:
Job Essentials:
- High School Diploma
- Customer service
- Attention to detail
- Good communication
- Teamwork
- Positive, pro-active attitude
- Cash Handling
- Upselling / Suggestive Selling
Job Desirables:
- 1 year experience as a waiter/waitress in 4* Hotel
- Minimum 2 years food and beverage experience
- Banquet trained
- Bilingual (preferably Arabic)
Interested in this opportunity? Apply now!
Miral Experiences