Franchise Hotel - In Room Dining Order Taker

This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.

About Us

Join voco™ hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco™ hotels

Your day to day

• Order Taking:

• Receive room service orders via phone, ensuring clarity and accuracy of the order.

• Provide menu recommendations and answer any guest inquiries regarding the menu and services.

• Input orders into the Point of Sale (POS) system promptly and accurately.

• Guest Interaction:

• Deliver exceptional customer service by being polite, attentive, and responsive to guest needs and requests.

• Address any special dietary requirements or preferences and communicate them to the kitchen team.

• Follow up with guests to ensure satisfaction with their orders and service.

• Coordination with Departments:

• Coordinate with the kitchen and other relevant departments to ensure timely preparation and delivery of orders.

• Communicate any changes or special requests to the appropriate team members effectively.

• Monitor the status of orders and follow up to ensure timely delivery.

• Billing and Payments:

• Ensure accurate billing of room service orders.

• Process payments, including room charges and other payment methods, following hotel policies.

• Address any billing inquiries or discrepancies promptly.

• Inventory and Supplies:

• Maintain an inventory of room service supplies and ensure they are well-stocked.

• Report any shortages or issues with supplies to the Room Service Manager.

• Cleanliness and Organization:

• Maintain a clean and organized work area, including the order-taking station and surrounding areas.

• Adhere to hotel standards for hygiene and cleanliness.

• Team Collaboration:

• Work closely with the room service team and other departments to ensure smooth operations and a seamless guest experience.

• Assist with other duties as required, including preparing trays, setting up tables, and delivering orders during peak times.

What we need from you

PERSON SPECIFICATIONS:

Customer-centric

Presentable personality and hospitality traits

What we offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you’ll become part of our hotel family.