Garage / Workshop Manager at Al Quoz Industrial 3
This position will manage and lead a team of people in allocating workload and managing the day to day operations in the workshop. It requires the job holder to co-ordinate resources and liaise with internal and external key contacts to ensure work is delivered on time and to a quality standard.
KEY ACCOUNTABILITY:
- Responsible for job allocation and job flow in the workshop including job scheduling and labour allocation for day to day operations.
- Ensure supplies are ordered for each job. Ensure correct job numbers are used and that time records are correct.
- Manage inward goods, checking quantities, dispatching goods and receipting invoices
- Regularly report progress on each job and quickly communicate delays or concerns with the Operations manager. Report on manpower overruns or shortfalls.
- Ensure adequate maintenance of tools, equipment and other materials in the Service Area.
- Work with the Operations manager to respond to client’s requests for updates on the status of their jobs and keep the communication channels open to ensure information is accurate.
- Investigate customer complaints and concerns arising from products and suggest appropriate solutions. Discuss with team to identify appropriate course of action.
- Develop and implement systems to record, file and store information pertaining to client enquiries.
- Identify staff that require on-going training and implement training opportunities to ensure their skills are improved.
- Provide feedback to staff that are not performing to the expected level and ensure human resources are informed of trends in performance.
- Promote a Health and Safety culture within the business
- Review customers service orders and inspect the quality of a technician repairs before the release of vehicles.
- Review work orders to ensure that all actions have been documented according to Service Workshop policies and procedures.
- Receive and review feedback from customers and follow up to ensure customer satisfaction.
- Plan and prepare annual budget for the department and facilities, scheduling expenditures, analysing variances and initiating corrective actions. Follow up closely during implementation.
Requirements:
- Diploma or equivalent in Mechanical / Automotive or related field.
- 5 years’ experience managing an automotive workshop, particularly attached to a dealership
- Extensive Knowledge of mechanical issues, warranties, service and general repairs
- Strong analytical, communication and inter-personal skills with administrative competence vital for this role.
- Computer literate with a solid understanding of Microsoft applications
- Ability to advise customers on the required jobs in a timely, professional manner
Job Type: Full-time
Pay: From AED7,000.00 per month
Ability to commute/relocate:
- Dubai: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)
Application Question(s):
- Knowledge of Dubai spare parts market
Language:
- Russian, Ukrainian (Required)