Garage / Workshop Manager

Garage / Workshop Manager at Al Quoz Industrial 3

This position will manage and lead a team of people in allocating workload and managing the day to day operations in the workshop. It requires the job holder to co-ordinate resources and liaise with internal and external key contacts to ensure work is delivered on time and to a quality standard.

KEY ACCOUNTABILITY:

• Responsible for job allocation and job flow in the workshop including job scheduling and labour allocation for day to day operations.
• Ensure supplies are ordered for each job. Ensure correct job numbers are used and that time records are correct.
• Manage inward goods, checking quantities, dispatching goods and receipting invoices
• Regularly report progress on each job and quickly communicate delays or concerns with the Operations manager. Report on manpower overruns or shortfalls.
• Ensure adequate maintenance of tools, equipment and other materials in the Service Area.
• Work with the Operations manager to respond to client’s requests for updates on the status of their jobs and keep the communication channels open to ensure information is accurate.
• Investigate customer complaints and concerns arising from products and suggest appropriate solutions. Discuss with team to identify appropriate course of action.
• Develop and implement systems to record, file and store information pertaining to client enquiries.
• Identify staff that require on-going training and implement training opportunities to ensure their skills are improved.
• Provide feedback to staff that are not performing to the expected level and ensure human resources are informed of trends in performance.
• Promote a Health and Safety culture within the business
• Review customers service orders and inspect the quality of a technician repairs before the release of vehicles.
• Review work orders to ensure that all actions have been documented according to Service Workshop policies and procedures.
• Receive and review feedback from customers and follow up to ensure customer satisfaction.
• Plan and prepare annual budget for the department and facilities, scheduling expenditures, analysing variances and initiating corrective actions. Follow up closely during implementation.

Requirements:

• Diploma or equivalent in Mechanical / Automotive or related field.
• 5 years’ experience managing an automotive workshop, particularly attached to a dealership
• Extensive Knowledge of mechanical issues, warranties, service and general repairs
• Strong analytical, communication and inter-personal skills with administrative competence vital for this role.
• Computer literate with a solid understanding of Microsoft applications
• Ability to advise customers on the required jobs in a timely, professional manner

Job Type: Full-time

Pay: From AED7,000.00 per month

Ability to commute/relocate:

• Dubai: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)

Application Question(s):

• Knowledge of Dubai spare parts market

Language:

• Russian, Ukrainian (Required)