- Greet guests upon arrival and assist with the check-in process.
- Handle check-out procedures, including billing and payment processing.
- Address guest inquiries, requests, and complaints promptly and professionally.
- Provide information about hotel amenities, services, and local attractions.
- Manage room reservations and cancellations using the hotel’s booking system.
- Assist with modifications to existing reservations.
- Relay messages and information to guests and team members.
- Coordinate with housekeeping and maintenance teams to fulfil guest requests.
- Promote hotel services and amenities, including room upgrades and special packages.
- Handle payments and maintain accurate financial records.
- Ensure adherence to hotel policies and procedures, especially concerning safety and security.
- Handle emergency situations calmly and efficiently.
- Maintain accurate guest records and documentation.
- Assist with inventory management of supplies and amenities.
Job Type: Full-time