Join Our Team: Guest Service Agent
Location: Abu Dhabi, UAE Department: Front Office Employment Type: Full-Time
About the Role: Are you passionate about delivering exceptional guest experiences? We are seeking dynamic and service-oriented Guest Service Agents to join our prestigious 5-star hotel team. If you thrive in a fast-paced hospitality environment and meet the qualifications below, we’d love to hear from you.
Key Responsibilities:
- Welcome and assist guests with warmth and professionalism
- Handle check-ins, check-outs, and reservations efficiently
- Respond promptly to guest inquiries and resolve issues with care
- Coordinate with other departments to ensure seamless service
- Maintain accurate guest records and manage billing processes
- Uphold the hotel’s standards of excellence in every interaction
Required Qualifications:
- Experience with an international hotel chain preferred
- Proficiency in the OnQ System is an advantage
- Fluency in English (spoken/written) is essential
- Additional language skills (Arabic, Russian, Chinese) are a plus
- Minimum 2 years of experience in the hospitality industry
- Strong time management and multitasking abilities
- Proactive attitude and excellent communication skills
- Computer literacy and familiarity with front office systems
What We Offer:
- Competitive salary and benefits package
- Accommodation and meals provided
- Career development and training opportunities
- A vibrant and inclusive work environment
Job Type: Full-time
Pay: AED1,500.00 - AED2,000.00 per month