The Front Office Reception performs check in/out and carries out any other duties as requested by the superiors of the FO department.
● SMILE – POLITE – FRIENDLY
● Welcoming guests upon arrival with a smile, using their name, giving them individual attention, following the welcome procedures in a friendly and professional manner.
● Being a Host of the reception at all times.
● Ensuring all preferences are met and collected during the stay.
● All preference need to be updated in IDS
● Perform all front office related tasks
● To monitor the proper allocation of all Room types as per preferences and availability.
● Communicate any guest feedback to the management in order to improve the services.
● Assist guests with any inquiries, handle and resolve guest complaints.
● Familiar with all Front Office related Opera functions including rate structure and special packages, discounts, room types, all applicable coding, bedding type, location of rooms and safety features.
● Be aware of daily functions, events, VIPs and group arrivals and carry out any other duties as required.
● Accept credit card and cash payments applying the hotel cash handling policy.
● To handle cash, foreign currency, accepted credit cards, paid out and rebates.
● To ensure that all city ledger reservations are properly routed according to the billing instructions.
● To suggest ways of reducing cost without affecting the hotel standards & quality of service.
● To ensure daily and monthly inventory is done
Specific Job Knowledge, Skills and Abilities:
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable supervision, using some other combination of knowledge, skills, and abilities:
● Must possess a good level of fluency in spoken and written English / Arabic
● Ability to work with minimum supervision
● Ability to perform all service skills required for the designated section
● Basic Food & Beverage knowledge
Job Type: Full-time
Pay: AED1,400.00 - AED1,700.00 per month
Experience:
- Hotel: 1 year (Preferred)