Job Summary:
We are seeking a skilled and tech-savvy IT Project Administrator with an CRM background having 2-4yrs of Experience in UAE to join our dynamic team in Dubai. In this role, you will manage and maintain our CRM platform to support property sales, lead management, marketing campaigns, and customer relationships across our real estate development portfolio. You will work closely with sales, marketing, and customer care departments to ensure our CRM system supports business goals and integrates effectively with other enterprise tools.
Key Responsibilities:
- Administer and maintain the company’s CRM platform to meet business needs.
- Customize modules, fields, workflows, and automations to support lead-to-sale and post-sales processes.
- Ensure accurate capture and tracking of leads from digital campaigns, property portals and broker channels.
- Integrate the CRM with digital marketing tools, ERP systems, project tracking software, and customer portals.
- Monitor data quality, clean and deduplicate records, and ensure standardized data entry practices.
- Develop dashboards and reports to track KPIs, including lead conversion, sales performance, customer interactions, and inventory availability.
- Provide user training, onboarding, and support to sales, marketing, and customer service teams.
- Manage user roles, permissions, and access controls.
- Collaborate with the IT team to ensure system reliability, security, and continuous improvement.
- Stay updated on CRM best practices, technologies, and compliance with UAE data privacy laws.
Job Type: Full-time
Pay: AED5,000.00 - AED7,000.00 per month