Company Description
Join the UAE’s largest bank and one of the world’s largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders and communities to grow through differentiation, agility and innovation. We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark a top company, in an exciting & dynamic industry.
Job Description
JOB PURPOSE:
- As per agreed daily/ monthly assigned tasks mentioned in the Job Description
Job Context
- Maintain effective verified/ updated business reports for Senior Management.
- Ensure submission of application in line with the specified time frame in the workflow for Banking and Non-Banking Customers.
- Perfecting and validating documents against the product policies and product checklist.
- Ensure strict adherence to policies and process specified for respective product.
- Perform checker level validations for the respective products in both manual and digital workflows.
- Mange the Team Members and daily workflows.
- Manage Team attendance and leave schedules
- Ensure completion on tasks assigned adhering to SLAs
- Identify the training needs for the team and ensure team is updated with the current process and policies.
- Adhere to the unit SOPs
- Undertake any additional job responsibilities assigned by the AVP as per business requirement.
- Regular follow up with the concerned units for business/ administrative requirements.
- Proper interaction with stakeholder for a smooth process.
- Managing Daily / Weekly & Monthly work tracker
- Ensuring Data protection and safeguarding customer details.
Responsibilities:
- To perform duties as assigned by AVP and VP
- To exercise time management and maintain clean desk policy.
- Vigorous follow up’s, ensuring completion within specified time frames adhering to management instructions.
- Monitoring and reporting fraudulent activities
- Maintain effective business relationships with all staff and internal departments.
Qualifications
Job knowledge, skills & experience:
- About 1 to 2 years’ experience in clerical, admin and secretarial.
- People management.
- Experience in selling/ processing banking products is an added advantage
- Proactive and diligent, with analytical thinking skills.
- Self-motivated and with desire to develop.
- Ability to develop strong professional relationship within internal staff in various departments
- Moderate computer skills with extensive experience in MS Office products
- Ability to work with confidential and sensitive data.
- Functional & Formal.
- Multicultural Awareness
Academic/Professional Qualifications:
- Secondary / High School Certificate/ Graduate
- Preferably having awareness of banking/ financial rules, practices