Job Requisition ID: 170788
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
Overview of the Role
We are looking for a Parts Sales Representative to join our team. This role involves assisting walk-in customers in selecting required parts, suggesting the right parts or add-ons, and offering specials to ensure customers are exposed to the full product line for all the brands represented by the company. The position is based in Dubai and reports to the Parts Manager.
What You Will Do
Assist walk-in customers in selecting required parts and suggesting the right parts/add-ons.
Receive customer enquiries and identify the correct part numbers using parts catalogues (EPC).
Advise customers on the replacement of related parts and the benefits of using genuine parts.
Ensure that quotations, sales orders, sales returns, warranties, and application of customer discounts or special net prices are performed as per the standard operating procedure.
Follow up on back-orders to ensure customers receive timely information on their status and ensure such parts are delivered on the promised date.
Develop, communicate, enforce, and monitor effective Parts Department processes to ensure internal and external customer satisfaction.
Assist FAMCO Field Parts Sales teams and Service workshops with quotations and orders.
Required Skills to Be Successful
Bachelor’s degree or diploma in any discipline or equivalent.
Minimum 3 years’ work experience in automotive or equipment spare parts, especially heavy commercial vehicles, industrial products, and construction equipment.
Knowledge of online computer systems such as SAP is preferred.
Proficiency in Microsoft Office and other computer applications.
Effective communication with customers and company personnel.
Ability to build and maintain friendly, warm relationships with customers.
Cross-cultural sensitivity.
Strong interpersonal skills, positive attitude, team player, continuous improvement mindset, quick learner
About the Team
You will be part of the Parts Operation department, working closely with the Parts Manager and other team members to ensure customer satisfaction and efficient parts operations
What Equips You for the Role
Your experience in spare parts operations, preferably in automotive parts sales (especially heavy commercial vehicles, industrial products, and construction equipment), along with your knowledge of SAP and proficiency in Microsoft Office, will equip you for this role. Your ability to communicate effectively, build relationships, and your positive attitude will make you a valuable addition to our team
About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.