Key Responsibilities
- Monitor and reconcile automated upgrade/downgrade outputs using system-generated reports
- Identify and escalate discrepancies or failures to relevant squads (Product, Tech, Ops) for resolution
- Prepare and submit bulk files for manual updates via Operations when automation exceptions occur
- Maintain detailed logs of reconciliations, escalations, and manual interventions for audit and compliance purposes
- Collaborate cross-functionally to enhance automation logic, reduce exceptions, and improve process robustness
- Contribute to SOPs and documentation for exception handling, escalation protocols, and reconciliation workflows
Skills & Qualifications
- 3-4 years of Experience with reconciliation processes and operational reporting
- Strong analytical mindset with high attention to detail
- Proficiency in Excel (pivot tables, lookups, data formatting)
- Clear communicator with the ability to work across technical and business teams
- Familiarity with banking operations is preferred
- Self-starter with the ability to manage tasks independently in a fast-paced environment
- Experience working in Agile squads or cross-functional delivery teams