Job Overview
We are seeking a dedicated and enthusiastic Reservation Agent to join our team. In this role, you will be responsible for managing customer inquiries, processing reservations, and providing exceptional client services. The ideal candidate will possess strong communication skills and a passion for delivering outstanding customer support. This position requires a proactive approach to problem-solving and a commitment to ensuring customer satisfaction.
Responsibilities
- Handle inbound and outbound calls to assist customers with reservations and inquiries.
- Process reservations accurately and efficiently using our booking system.
- Provide detailed information about services, packages, and promotions to clients.
- Maintain accurate records of customer interactions and transactions through data entry.
- Address customer concerns promptly and effectively, ensuring a positive experience.
- Collaborate with team members to enhance service delivery and operational efficiency.
- Utilize Microsoft Office applications for reporting and communication purposes.
Skills
- Strong communication skills in English; multilingual or bilingual abilities are a plus.
- Proven customer service experience, preferably in a call center environment.
- Excellent phone etiquette with the ability to engage customers professionally.
- Proficient in data entry with attention to detail for accurate record keeping.
- Familiarity with sales techniques to promote services effectively.
- Strong computer skills, including proficiency in Microsoft Office applications.
- Ability to analyze customer needs and provide tailored solutions.
- Experience with cash handling is advantageous but not mandatory.
- Typing skills that ensure efficient documentation of customer interactions. Join us as a Reservation Agent where your skills will contribute significantly to our commitment to exceptional service!
Job Type: Full-time
Pay: AED6,000.00 per hour