Job Overview:
The Account Manager will serve as the primary point of contact for our clients, ensuring they receive exceptional service and support. This role involves managing client accounts, addressing customer needs, and helping clients achieve their objectives by leveraging our products or services.
Key Responsibilities:
Client Relationship Management:
- Serve as the primary liaison between the company and its clients.
- Develop and maintain strong, long-lasting relationships with clients.
- Understand client needs and objectives to ensure they are met.
- Provide timely and effective solutions aligned with clients' goals.
Account Growth and Retention:
- Identify opportunities to upsell and cross-sell additional services or products.
- Collaborate with the sales team to expand the client base.
- Monitor account performance and ensure client satisfaction to retain business.
Sales and Revenue Growth:
- Identify and pursue new sales opportunities within existing accounts.
- Develop and implement strategic account plans to achieve sales targets.
- Present and demonstrate products or services to clients.
- Negotiate contracts and close sales to meet or exceed revenue goals.
Project Management:
- Oversee the execution of client projects, ensuring they are delivered on time, within scope, and within budget.
- Coordinate with internal teams (e.g., sales, marketing, customer support) to deliver comprehensive solutions to clients.
Reporting and Analysis:
- Prepare regular reports on account status and progress.
- Analyze client data to identify trends and areas for improvement.
- Present findings and recommendations to clients and internal stakeholders.
Customer Support:
- Address client queries and issues promptly, ensuring quick resolution.
- Provide training and guidance on using products/services effectively.
- Stay updated on industry trends and client needs to offer relevant solutions.
Qualifications:
- Bachelor’s degree in Engineering (B.Tech)
- Proven experience in AIDC (Automatic Identification and Data Capture) as an Account Manager or in a similar client-facing role (preferred)
- Excellent communication and interpersonal skills in both English and Hindi
- Proficiency in CRM software and Microsoft Office Suite
- Willingness and ability to travel frequently to meet with clients
Job Type: Full-time
Pay: From AED4,000.00 per month
Experience:
- IT: 2 years (Preferred)
Willingness to travel:
- 75% (Preferred)