The Sales Manager will lead the implementation of CosmeSurge’s new sales framework across the UAE, ensuring consistency and excellence in both sales execution and patient experience across all locations. This role will oversee a team of regional Sales Coordinators and Patient Coordinators, driving conversion processes, monitoring sales performance, and uncovering new business development opportunities. The position is central to achieving ambitious growth targets while maintaining the highest standards of service and operational alignment.
Sales Leadership & Strategy
- Implement and monitor the new sales structure across all clinics and hospitals.
- Collaborate with the Head of Marketing & Sales to develop and roll out sales initiatives, promotions, and upselling tactics.
- Align daily, weekly, and monthly sales KPIs with regional coordinators, ensuring performance is tracked and optimized.
Team Management
- Supervise and support four Sales Coordinators (DXB Hospital, DXB Clinics, AUH, Northern UAE).
- Provide coaching, feedback, and monthly performance evaluations for coordinators and frontline sales staff.
- Coordinate weekly alignment meetings to review progress and share best practices.
Lead Conversion & CRM Oversight
- Ensure consistent lead follow-up through WhatsApp, calls, and CRM systems.
- Guide the team in converting Tier 1 consultations into Tier 2 bookings and treatments.
- Work with the external Call Center Supervisor to ensure agent performance aligns with clinic sales goals.
Business Development & Partnerships
- Develop and manage partnerships with hotels, gyms, corporates, wellness platforms, and government entities.
- Identify cross-selling opportunities with internal departments (e.g., wellness, surgery).
- Support strategies to enhance patient retention.
Reporting & KPI Management
- Consolidate and analyze sales data from all clinics, highlighting trends and areas for improvement.
- Recommend targeted action plans to branch managers to boost performance.
- Collaborate with HR and Operations to design incentive structures for staff exceeding sales targets.
- Bachelor’s degree in Sales & Marketing, Communications, Business, or a related field (Master’s preferred).
- 5–7 years of sales or business development experience in healthcare, aesthetics, or wellness.