- Greet and welcome customers warmly upon arrival, ensuring a friendly and professional first impression.
- Answer phone calls, emails, and messages promptly, providing accurate information about products, services, grooming, daycare, and boarding.
- Manage appointment bookings for grooming, spa, daycare, and boarding using the POS/booking system.
- Assist customers in selecting pet products by giving knowledgeable recommendations (food, treats, toys, accessories, grooming essentials).
- Process sales transactions accurately (cash, card, online payments).
- Handle check-in/check-out of pets for grooming, boarding, and daycare, ensuring proper documentation.
- Maintain a clean and organized reception area, ensuring products are displayed neatly.
- Keep records of customer details, sales, and service bookings.
- Upsell and cross-sell services, promotions, and loyalty programs to boost sales.
- Assist with stock monitoring and inform the team when supplies are running low.
- Resolve customer inquiries or complaints politely, escalating issues when needed.
- Build strong customer relationships to encourage repeat visits.
Job Types: Full-time, Permanent, Contract, Fresher
Contract length: 24 months
Pay: AED1,800.00 - AED2,300.00 per month
Expected Start Date: 25/08/2025