Senior Customer Success Manager (Dubai, UAE)

Recruitment Fraud Alert

We’ve learned that scammers are impersonating Commvault team members—including HR and leadership—via email or text. These bad actors may conduct fake interviews and ask for personal information, such as your social security number.  

What to know:

• Commvault does not conduct interviews by email or text.
• We will never ask you to submit sensitive documents (including banking information, SSN, etc) before your first day.

If you suspect a recruiting scam, please contact us at www.recruitingteam@commvault.com.

About Commvault 

Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data. 

What you will do…:

As a Senior Customer Success Manager at Commvault, you will play a pivotal role in building and maintaining strong, long-term relationships with our customers and internal stakeholders. Your primary goal is to ensure the overall success of the post-sales partnership by driving customer outcomes and demonstrating the value of Commvault’s technologies. You will be responsible for working with our services team to ensure smooth customer onboarding, followed by owning customer adoption, expansion, and renewals, and will serve as a trusted advisor to both customers and internal teams.

How you will make an impact:

• Customer Success:
• Build and maintain strong, long-term relationships with customers and internal stakeholders.
• Serve as a trusted advisor, providing guidance and support to ensure customer success.
• Drive customer outcomes and demonstrate the value (return on investment) of Commvault’s technologies.
• Ensure customers are successfully moving through their customer journey phases at the time-sensitive goals set by Commvault Leadership.

Customer Engagement:

• Lead customer meetings and ongoing business reviews, presenting the progress of key success criteria.
• Monitor account health and relevant KPIs to ensure continued adoption and alignment with the customer's objectives.
• Proactively identify and prevent churn risk through risk mitigation plans.
• Develop ongoing nurture and education campaigns that drive set success plans for the customer.

Revenue and Sentiment Management:

• Ensure revenue and sentiment goals are accomplished for your assigned book of
• Present the status of revenue, sentiment, and engagement bi-weekly/monthly within internal business reviews, highlighting areas of risk and driving mitigation.
• Identify opportunities to drive growth with your customers, aligning with internal stakeholders to secure expansions.
• Forecast customer risks well in advance of critical milestones, enabling the leadership team to create and deliver mitigations that may span contract changes, product changes, or additional engagement from various product teams.

Team Leadership and Mentorship:

• As a senior member of the team, you will also be looked for team guidance and a driver for change
• Mentor Customer Success Managers, providing guidance on core engagement and upselling methodologies, including leading initiatives designed to increase profitability.
• Be a go to for projects, leading initiatives for team growth and change. 

What you need to be ready!

• Passion for Customer Success: A genuine commitment to helping customers achieve their goals and realize the full potential of Commvault’s solutions.
• Team Player: Ability to work collaboratively with internal teams and external partners to drive customer success.
• Outstanding Collaboration Skills: Strong communication and interpersonal skills to build and maintain relationships with both customers and colleagues.
• Critical and Lateral Thinking: The ability to analyse complex situations, think creatively, and develop effective solutions.
• Adaptability: Flexibility to handle shifting business priorities and the ability to prioritize tasks quickly and effectively.
• Project Management: Highly organized with strong project management skills, especially in a fast-paced and rapidly evolving product landscape.
• Technical Competency: Solid understanding of customer success and/or customer experience methodologies and the ability to map customers’ business requirements to product capabilities. 

Qualifications and Experience: 

• Experience: 5+ years of experience in a customer success, account management, or similar role.

• Technical Knowledge: Strong understanding of Commvault’s products and services, or a willingness to learn and become an expert.
• Communication Skills: Excellent written and verbal communication skills.
• Problem-Solving: Proven ability to identify and resolve customer issues effectively.
• English, Arabic and French language skills to a professional level both verbal and written. 

You’ll love working here because...

• Opportunity to join employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, opportunity to join our Community ERGs
• Generous global benefits

 Role Location: Dubai, UAE/Hybrid

If you are passionate about customer success and ready to take on a challenging and rewarding role, we encourage you to apply.

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Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.

Commvault’s goal is to make interviewing inclusive and accessible to all candidates and employees. If you have a disability or special need that requires accommodation to participate in the interview process or apply for a position at Commvault, please email accommodations@commvault.com For any inquiries not related to an accommodation please reach out to wwrecruitingteam@commvault.com.

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