Senior Officer- CCS IBG & Government AUH

First Abu Dhabi Bank (FAB)
Abu Dhabi, أبو ظبي
دوام كامل
منذ 3 أسابيع

Company Description

Join the UAE’s largest bank and one of the world’s largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders and communities to grow through differentiation, agility and innovation. We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark a top company, in an exciting & dynamic industry. 

Job Description

JOB PURPOSE:

To support Relationship Management Teams by providing operational services and support to their clientele, allowing them to focus on business growth and building new relationships for the bank.

 

KEY ACCOUNTABILITIES:

 

Job Context

Specific Accountability

The key objective of the Senior Officer would be to act as a liaison between clients and other internal departments of the bank.

Senior Officer would endeavor to enhance the client experience by servicing clients and providing them with
operational and administrative support.

Senior Officer serves the complete set of CCIB & IB clients which includes:

  1. Attend to client service requests and arrange to provide appropriate service either directly or by interacting with other Internal Departments or branches but not limited to the below

 

 

  1. Attend to RM’s issues and grievances and resolve or provide solution. Also support in mitigating the factors that resulted in the client complaint/ grievance.

 

  1. Collect appropriate documentation required as per bank’s / regulatory requirement.

 

  1. Timely and effective communications to be maintained with internal stakeholders by complying with TATs & SLAs agreed by CCS with other operational units.   
  2. Manage up-to-date records of all correspondences and handled/ resolved queries and service requests.
  3. Responsible for all security items held under their custody and assure to obtain all proof of delivery as per the bank policy and procedure.
  4. Study and identify areas of improvement guarding the risk factors attached to them.
  5. To assist the Manager in enhancing Customer Experience Centre from CCS transactional experience

 

 

Qualifications

Minimum Qualification

Minimum Experience

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