· Maintaining a positive, empathetic, and professional attitude toward customers always.
· Responding promptly to customer inquiries.
· Act as project manager which responsible in time management, setting goals, implementation and monitoring and planning that includes the scope, activity schedule, potential risk (design variations, variations by the client, if the project is delated, she must try to fix the gap brought about delay)
· Lead and assist in development of projects and programs that will establish quality objectives.
· Manage teams through all phases of cycle development, including analysis, project design and development and testing periods.
· Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
· Knowing our products inside and out so that you can answer questions.
· Keeping records of customer interactions, transactions, comments, and complaints.
· Communicating and coordinating with colleagues, as necessary.
· Providing feedback on the efficiency of the customer service process.
· Ensure customer satisfaction and provide professional customer support.
· Attends client meetings as required within the scope of a project.
· Ability to transition from strategic thinking to creative and detailed execution.
· Tracks and maintains project timeframes, status reports and risk assessments
· Work requires supervising and monitoring performance for a regular group of employees including work objective/effectiveness and realigning work as needed
· Good knowledge of computer science is advantage
If you think you are qualified for this job, please submit your application in this job post.
Job Type: Full-time
Pay: AED2,500.00 - AED3,000.00 per month