Cash Officer - Roaming Services

CITI - Dubai


Key Responsibilities:

  • Strictly following all policies procedures with regards to Vault opening / closing as well as activating & deactivating (Branch / Vault) silent alarms
  • Ensure complete know-how and strict adherence to RCCPM
  • Ensuring that ATM GL / Sundry / AR Accounts are balanced on a daily basis
  • Ensure that cash control procedures are strictly adhered to as prescribed in the Branch Process Manual
  • Liaison with the Central Bank, for deposit & withdrawal of cash
  • Overriding teller transactions after proper checks have been conducted
  • Verifying all teller transactions
  • To be able to move to other branches as a backup cash officer when needed
  • Conducting surprise detail cash checks for all tellers, making sure that all tellers are covered during the month, recording the same
  • Checking daily EOD reports printed from Eclipse Teller
  • Check all teller cash blotters against Eclipse Teller Reports
  • Ensure periodically or as and when required, all keys and combinations are changed and records updated as per the prescribed policies
  • developing a team spirit while tactfully handling teller errors and communicating the same to tellers
  • Conducting informal meetings, where in tellers are given a chance to voice their opinion and giving feedback on performance and expectations
  • Ongoing coaching & support through identifying weaknesses & improving on strengths
  • Conducting yearly appraisals, and not being bio’s while rating staff
  • Setting yearly teller goals and periodically conducting one to one meetings with staff an updating them on goals met and that were not met
  • Treat everyone with dignity and respect.
  • Create an environment where talent thrives.

Act as a backup for Cash unit head for following:

Independent reconciliation of ATMs/CDMs/Gls/SGLs/A/R:

  • Ensure all ATM/CDMs /Gls /SGLs/A/ R for all branches are reconciled independently on a daily basis. All differences are handled as per process, unresolved differences investigation and escalation.

Suspense AC reconciliation, investigation, and rectification management:

  • Ensure all drop entries are investigated and rectified/escalated as per established timelines
  • Teller/ ATM/ vendor differences investigation/management.
  • Vendor management including TP-RAP. BAO for TPM
  • Coordinator for regional projects

Development Value:

  • The officer will get knowledge and experience of branch/teller operations and have scope of growth into other channels of retail banking


  • 5 + years of experience in cash/teller services
  • Knowledge of the product and service offerings of competitive banks in UAE
  • Knowledge of AML and KYC


  • Excellent English language skills, the candidate must be able to communicate in English clearly – added languages are an added advantage
  • Good in financial calculations
  • The candidate must be able to analyse, interpret and present data. Therefore, intermediate level knowledge of Microsoft excel and power point is a mandatory requirement. Advanced knowledge is an added advantage.


  • A bachelor degree in business management will be considered as a minimum requirement for this role.


  • Able to manage projects Independently
  • Be accountable- Own the outcome.
  • Inspire excellence- be the standard.
  • Be unselfish- Empower others.
  • Reward results- Promote meritocracy.
  • Collaborate- Be a Team
  • Act with integrity- Do what is right.


Grade :All Job Level - All Job FunctionsAll Job Level - All Job Functions - AE


Time Type :


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