Cash Officer - Roaming Services

Dubai

Key Responsibilities:

• Strictly following all policies procedures with regards to Vault opening / closing as well as activating & deactivating (Branch / Vault) silent alarms
• Ensure complete know-how and strict adherence to RCCPM
• Ensuring that ATM GL / Sundry / AR Accounts are balanced on a daily basis
• Ensure that cash control procedures are strictly adhered to as prescribed in the Branch Process Manual
• Liaison with the Central Bank, for deposit & withdrawal of cash
• Overriding teller transactions after proper checks have been conducted
• Verifying all teller transactions
• To be able to move to other branches as a backup cash officer when needed
• Conducting surprise detail cash checks for all tellers, making sure that all tellers are covered during the month, recording the same
• Checking daily EOD reports printed from Eclipse Teller
• Check all teller cash blotters against Eclipse Teller Reports
• Ensure periodically or as and when required, all keys and combinations are changed and records updated as per the prescribed policies
• developing a team spirit while tactfully handling teller errors and communicating the same to tellers
• Conducting informal meetings, where in tellers are given a chance to voice their opinion and giving feedback on performance and expectations
• Ongoing coaching & support through identifying weaknesses & improving on strengths
• Conducting yearly appraisals, and not being bio’s while rating staff
• Setting yearly teller goals and periodically conducting one to one meetings with staff an updating them on goals met and that were not met
• Treat everyone with dignity and respect.
• Create an environment where talent thrives.

Act as a backup for Cash unit head for following:

Independent reconciliation of ATMs/CDMs/Gls/SGLs/A/R:

• Ensure all ATM/CDMs /Gls /SGLs/A/ R for all branches are reconciled independently on a daily basis. All differences are handled as per process, unresolved differences investigation and escalation.

Suspense AC reconciliation, investigation, and rectification management:

• Ensure all drop entries are investigated and rectified/escalated as per established timelines
• Teller/ ATM/ vendor differences investigation/management.
• Vendor management including TP-RAP. BAO for TPM
• Coordinator for regional projects

Development Value:

• The officer will get knowledge and experience of branch/teller operations and have scope of growth into other channels of retail banking

Knowledge/Experience:

• 5 + years of experience in cash/teller services
• Knowledge of the product and service offerings of competitive banks in UAE
• Knowledge of AML and KYC

Skills:

• Excellent English language skills, the candidate must be able to communicate in English clearly – added languages are an added advantage

• Good in financial calculations

• The candidate must be able to analyse, interpret and present data. Therefore, intermediate level knowledge of Microsoft excel and power point is a mandatory requirement. Advanced knowledge is an added advantage.

Qualifications:

• A bachelor degree in business management will be considered as a minimum requirement for this role.

Competencies:

• Able to manage projects Independently
• Be accountable- Own the outcome.
• Inspire excellence- be the standard.
• Be unselfish- Empower others.
• Reward results- Promote meritocracy.
• Collaborate- Be a Team
• Act with integrity- Do what is right.

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Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

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