Core & Reservations Agent

Abu Dhabi

Core & Reservations Agent is responsible for selling the hotel and providing information to prospective guests, to capture sales from the incoming calls and coordinate details of each reservation to ensure guest’s satisfaction.

We are looking for an energetic, experienced customer service professional with excellent phone skills, ability to multitask, have a passion for service and hospitality. Applicants will be a willing team player, comfortable with computer systems including Opera as well as communicating over the telephone and willing to accept assignments on as need basis, in order to promote team work. Flexibility to work early mornings, evenings, weekends and holidays.

About Four Seasons Hotel Abu Dhabi at Al Maryah Island

In a vibrant urban community right on the water, Four Seasons Hotel Abu Dhabi at Al Maryah Island welcomes guests with bright, open spaces, embracing expansive views of the city skyline and the sparkling waves of the Arabian Gulf. On dynamic, upscale Al Maryah Island – Abu Dhabi’s business and lifestyle destination – Four Seasons is located within a 34-storey glass tower, both high-tech and environmentally advanced. Sophisticated new concepts throughout the Hotel define Four Seasons as Abu Dhabi’s most exciting waterfront location. Blending urban chic and understated luxury, we offer 200 light-filled accommodations, including 38 suites – all with water views. With six creative restaurants and lounges, this is Al Maryah Island’s premier location for stylish entertaining. All venues open to outdoor waterfront terraces and most include private dining rooms. Relaxation awaits in the radiant Dahlia Spa – with separate fitness and treatment facilities for men and women. Our expansive swimming pool offers a cool social scene with skyline views. With two bright, airy ballrooms that open onto the water, Four Seasons is Abu Dhabi’s most desirable address for meetings, social events and weddings. Every moment is elevated by thoughtful Four Seasons service, anticipating each guest’s unique personal needs – whether the goal is relaxing on vacation or staying efficient for business.

Responsibilities:
Responsible in providing the most efficient and courteous hotel reservations service and to undertake other duties and responsibilities as required by Management.
Answer General Reservations e-mail, retrieve and distribute mail, verify all reservation information with callers to ensure accuracy.
Process Worldwide Reservations Office (WRO), Trust, Internal Reservations, and FIT reservations.

Preferred Qualifications and Skills:
Candidate must be fluent in English, both verbal and written, Arabic would be a great asset
Excellent communication and organization skills
Previous customer experience and ability to work effectively under pressure
Service Passion
Requires attention to detail and problem solving skills