Customer Care Executive
2.0 JOB SUMMARY
2.1 To provide a range of reception intake and associated administrative services pertaining to incoming patients. Customer care executives will answer and direct incoming calls to appropriate individuals. Perform specified routine procedures such as greeting and referring patients, answering routine/administrative inquiries, and general office support activities as appropriate.
3.0 DUTIES AND RESPONSIBILITIES
3.1 Request, collects, sort and prepare medical / patient’s files from the MRD for appointment patients.
3.2 Prepare different insurance claim forms to go with the files and arrange them in the respective doctor’s chambers.
3.3 Maintains confidentiality of the files at all times
3.4 Cater to the needs of the all incoming patients (with or without appointments).
3.5 Registration of new patients to include the explanation of the Patient & Family Bill of Rights & Responsibilities.
3.6 Record incoming messages of doctors.
3.7 Provides information to assist patients or refer them to appropriate contact, either in the organization or elsewhere.
3.8 Participates in the monthly staff educational conferences
3.9 Committed to do all the duties (with different timings) accordingly as assigned by the Supervisors.
3.10 Develops and maintains the feedback / complaint procedure for customers to use and receive redressal
3.11 Expedites flow of visitors/patients and ensure that each person receives outstanding customer service by providing a friendly environment.
3.12 Provides information about the medical insurance coverage to patients and check the same thru online eligibility diligently before sending the patient to the doctor.
3.13 Investigate patient/visitor concerns and implements appropriate courses of action.
3.14 Performs duties of handling Patient / Telephone / back office work.
3.15 Daily auditing of insurance claims
3.16 Count money in cash drawers at the beginning of shift to ensure that amount is correct.
3.17 Compute and record totals of transactions.
3.18 Collecting cash as per payment slip.
3.19 Track the correct service with price as per request by the doctor.
3.20 Receive payment by cash, cheque, credit
card and vouchers.
3.21 Verify the insurance card validity, coverage and approval status. Check doctors and patients signature, eligibility on the claim form.
3.22 Issue receipt & detailed summary of bills.
3.23 Submitting previous day collecting to accounts.
3.24 Handling admission and discharge of patient in hospital.
3.25 Work in all shifts as scheduled by the Head of Department.
3.26 Strictly adheres to organization’s regulations and policies especially those related to infection control, patient safety, JCI.
3.27 Supports Continuous Quality Improvement and participates and contributes to all
3.28 The quality assurance activities of the service.
3.29 Participates and contributes in scheduled in-service training programs.
3.30 Exercises effective interpersonal skills in dealings with department staff, associates and Management.
3.31 Maintains confidentiality as per the agreement signed.
3.32 Demonstrates the ability to listen to others in promoting effective communication.
3.33 Develops thorough understanding of policies and procedures of the hospital and Demonstrates respect for them.
3.34 Carries out other duties when requested by the Head of department.
Qualifications 4.0 QUALIFICATION, EDUCATION, EXPERIENCE, SPECIAL SKILLS
4.1 Preferably a college graduate in any discipline. 4.2 Minimum 1-year experience as a receptionist in a patient focused environment and operation of multi-line switchboard system. 4.3 Proficient technology application skills; Basic MS Office (Word, Excel, & Power point) MS Outlook & Internet explorer skills. 4.4 Must have an exceptional interpersonal skills, maturity, good judgment and be capable of communicating in a professional manner with diverse range of individuals; superior phone etiquette skills 4.5 Patient focused; service oriented; patient & understanding. 4.6 Efficient organizational skills; ability to handle multiple responsibilities under pressure while maintaining composure 4.7 Ability to work independently with minimal supervision. 4.8 Reliable, punctual, dependable, and responsive. 4.9 Excellent command of oral and written English. Arabic language advantageous/desirable but not essential.
Primary Location: NMC Specialty Hospital L.L.C Dubai Work Locations: NMC Specialty Hospital L.L.C Dubai Amman Street, Al Nahada 2nd Dubai Job: Non Medical Organization: NMC Specialty DXB Full-time Job Posting: Jul 24, 2021, 6:17:22 AM
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