Duty Manager

NOVOTEL - Dubai

Duty Manager

You passionate about people, you are generous, attentive and free.

You are already a part of Hospitality industry, confident in your skills as a Front Office senior professional and committed to exceeding guest’s expectations.

Your enthusiasm and determination to success will be contagious to the team and you will thrive on contributing to a bigger picture through your ability to take decisions on the spot to resolve issues.

In this Cluster role you will report to Cluster Rooms Division Manager and will lead a smooth shift operation of Front Office Department at Novotel, Ibis & Adagio Premium Dubai Al Barsha.

This role is a great chance to join a diverse team of pro-active, curious and creative professionals who master the fine art of welcoming, connecting and serving others.

Help us to place such a big smile on every face that can’t be hidden by a mask!

Caring for others is our super-power!

What is in it for you:

  • Employee benefit card offering discounted rates in Accor worldwide
  • Learning programs through our Academies and the opportunity to earn qualifications while you work.
  • Opportunity to develop your talent and grow within your property and across the world
  • Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

  • Manage daily operation of the Rooms Division
  • Lead, guide and direct the efforts of the team
  • Solve operational problems and ensure continuity in the service during your shift
  • Provide support to Cluster Rooms Division Manager in the daily operational duties.
  • Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
  • Consistently offer professional, friendly and engaging service

Your experience and skills include:

  • Fluent in English
  • Previous relevant experience
  • Ability to focus attention on guest needs, remain calm and courteous under pressure
  • Strong interpersonal and problem solving abilities
  • Confident Opera user

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We are 280,000 women and men placing people at the heart of what we do, and nurturing real passion for service and achievement Joining Accor means embarking on a unique life journey to imagine tomorrow's hospitality.

To join our Group, please visit https://careers.accor.com

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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