Guest Service Agent
Welcome to our World
Our Vision at Millennium & Copthorne Middle East and Africa is to be the preferred hotel company for our guests, colleagues, and owners while achieving exceptional growth.
We have an Ambition to operate 100 preferred hotels by year 2020.
Millennium and Copthorne Airport Hotels are located a short drive from Dubai International Airport and its proximity dictates the fast paced operation with over 1,000 arrivals and departures on a daily basis. However nestled within the complex is our resort style pool and landscaped gardens, proving a peaceful place for our leisure travelers and business guests to unwind after a long day.
We have been constantly evolving over the last 2 decades, along with the city of Dubai. We pioneered the Italian Restaurant scene with Da Vinci’s Restaurant, and Biggles British Pub endures as one of the city’s favorite watering holes. We opened a wing exclusively dedicated to Emirates Airlines lay-over passengers. We have recently added 225 more guest rooms, and are anticipating our 3 new food and beverage outlets and banqueting facilities to come on line in the near future.
To date both Hotels complexion compasses 942 Rooms and Suites across two properties, 6 food and beverage outlets, 24hr room service, 2 business centers, and a Resort Style pool and gardens.
Key Job Responsibilities:
- Constantly apply standard operating procedures in your department.
- Check all the VIPs arrivals of the day and next day.
- Prepare the amenities request for all VIPs.
- Look after the M&C enrolments and encourage colleagues to enroll more all arrivals to achieve the set targets
- He/she will look after the profiles’ update of all our guest and ensure proper standard is followed.
- Do courtesy calls to our guest in house and maintain a record
- Fully conversant with hotel PMS system.
- Excellent communication skills.
- Occasional bending, lifting and carrying weights.
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