Housekeeping Attendant-Special Projects

Marriott International, Inc - Dubai
Job Number 22139265
Job Category Housekeeping & Laundry
Location Dubai Marriott Harbour Hotel & Suites, King Salman Bin Abdulaziz Al Saud Street Dubai Marina, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
THousekeeping Attendant-Special Projects
Dubai Marriott Harbour Hotel & Suites
Marriott Confidential and Proprietary Information
Position: Housekeeping Attendant-Special Projects Date: 13 January 2021 Business Unit: Dubai Marriott Harbour Hotel & Suites Career Band: Gray Department: Housekeeping Reports to: Housekeeping Shift Leader/Supervisor
This job description sets out the current duties of the job role that may vary from time to time without changing the general character of the job role or the level of responsibility entailed.
Perform scheduled Special Project/General Cleaning tasks for rooms and/or public spaces as required, including flipping/inspecting mattresses, box springs and assembling bed frames, vacuuming behind and underneath furniture, spot cleaning carpets, dusting and ensuring that all necessary hardware and appliances are present in the room and in working order.
Clean all guest rooms in accordance with the property room preventative maintenance procedures and standard guidelines Perform general cleaning of all guestroom surfaces to include tub, wall tile, hard floors, walls, windows, mirrors. Report any serious maintenance problems, unusual findings, or safety hazards immediately to the Housekeeping Shift Leader/Supervisor.
  • A Full Time position based at Dubai Marriott Harbour Hotel & Suites.
  • Number of Direct Reports – 0
  • Titles of Direct Reports – N/A
Candidate Profile
  • Having an experience in similar position for at least 12 months with a great interpersonal skills and good level of physical fitness.
Skills and Knowledge
  • Strong Communication skills (verbal, listening, writing)
  • Innovative
  • Pro-active and reliable
  • Able to work alone and within a team
Education or Certification
 Good level of English essential
The following are specific responsibilities and contributions critical to the successful performance of the position:
Housekeeping Attendant-Special Projects
Dubai Marriott Harbour Hotel & Suites
Marriott Confidential and Proprietary Information
A. Reports to Housekeeping office with uniform and clock in.
B. Collects the floor or Public area master key from the Loss prevention office, signs for it and picks up daily room reports from Housekeeping office. To ensure that the key is not handed over to anyone and should not open guest rooms for anyone.
C. Inform the HK Office Coordinator/Shift leader about any lost and found items (follow the LSOP in place)
D. Report any breakage and lost items to your Shift leader/Office coordinator
E. Report any associate and guest complaints to your Shift leader or manager.
F. Once the cleaning assignments are done, to be proceeded to the Housekeeping office and to be signed off from the shift.
General Cleaning tasks
Perform scheduled general cleaning of all surfaces in guest rooms as required, including inspecting/flipping mattresses, box springs, vacuuming behind and underneath furniture, dusting, cleaning bathrooms, ensuring that all hardware and appliances are present in the room and in working order, cleaning light fixtures, and inspecting grout and caulking.
Clean front and back of entry door, door frame, and threshold
Clean welcome light
Clean closet, door, and mirror
Clean all bathroom surfaces and shower curtain
Clean all furniture
Vacuum under furniture, carpet edges and drapes.
Clean inside of window(s). Clean outside, if applicable. Clean window sills and frames.
Clean drapes / curtains and sheers (as needed)
Clean all air vents
Dust entire room and ceiling, remove cobwebs
Clean all walls, wall coverings, artwork, mirrors, baseboards
Clean all bedding (pads, blankets, bedspreads, throws (scarf), pillows, shams, pillow protectors, bed skirt)
Perform a thorough inspection of the mattress, box spring, bed frame and headboard
Flip and rotate mattresses as per manufacturer's instructions
Clean the balcony
Clean light fixtures in guest-room and bathrooms
Responsibilities while cleaning Guest Rooms:
No excessive noise to be made in the guest room areas, as it may disturb a guest. This has to be applied any time during the day or night while on the floor.
Priority to the checkouts / arrivals to be given when scheduled for the preparation of the rooms. The only exception to prioritize the occupied rooms is based on guest request.
Check for DND’s before entering an occupied room. Inform your Supervisor/Office coordinator of any room discrepancies, extra departures, and extended stays (The Supervisor/Office coordinator will also inform you if there is changes).
Enter guest rooms following procedures for gaining access, such as knocking three times, saying “Housekeeping,” and ensuring vacancy before entering.
Replace guest amenities and supplies in rooms, such as toiletries, glasses, mugs, linens, towels, tissues, coffee, printed materials, and laundry bags according to standards.
Replace dirty linens (e.g., sheets, pillow cases) and terry (e.g., towels, bathrobes) with clean items, following correct bed making and folding standards.
Clean bathrooms, including bathtub/hot tub/shower, toilet, floor, sink, and mirror.
Remove trash, dirty linen, and room service items from room and balcony/patio.
Check that all appliances are present in the room and in working order (e.g., hair dryer, television and remote, DVD player, microwave).
Straighten desk items, e.g. newspapers or magazines, furniture, and appliances and restore to original positions.
Housekeeping Attendant-Special Projects
Dubai Marriott Harbour Hotel & Suites
Marriott Confidential and Proprietary Information
Dust, polish, and remove marks from walls and furnishings (e.g., appliances, furniture, ice bucket, honor bar, baseboards, ledges, entrance door).
Vacuum carpets and performs floor care duties (e.g., in guest rooms and hallway).
Special cleaning of the day to be performed.
To report any faulty electronics, lights, plumbing, telephone etc. via GXP/IVR to the maintenance department / Housekeeping Supervisor as well to be filled in the respective room checklists.
Change the room status as appropriate, e.g. occupied clean, vacant pick up etc.
When the section is completed, the carts & HK pantry to be arranged
To provide a Turn down (Nightly Refresh) service as per the Marriott standard.
Responsibilities while cleaning Public Areas:
Clean public and employee restrooms and showers, including stocking bathroom with adequate paper goods and soap, cleaning all surfaces, and emptying trash.
Clean glass (e.g., windows, mirrors) in public and employee areas by removing dust, spots, and smears.
Clean floor surfaces in public or employee space using designated chemicals, supplies, and equipment (e.g., mops, buffers, vacuums, wet vacuum, extractor, shampoo machine, stain remover).
Dust surfaces in assigned area, including furniture, fixtures, woodwork, pictures, public or house phones, fire extinguisher boxes, exit signs, and air vents.
Empty trash containers, ashtrays, and ash urns in public areas into proper containers for recycling or disposal.
Inspect condition of furniture for tears, rips, and stains and report damages to manager/supervisor.
Clean and maintain lights by wiping lamps, light fixtures, and light switches, checking that they are in proper working condition, and reporting burnt-out bulbs.
Perform cleaning activities within the property as directed by the supervisor with proper use of equipment and materials for maintaining a high standard of hygiene and appearance and in accordance with the laid down procedures.
Complete routine cleaning activities within the area of responsibility within the specified timeframe and in accordance with the laid down procedures
Ensure that all cleaning equipment used are regularly cleaned and in safe and working condition and they are returned to their original location so that it is easily accessible for the next shift.
Ensure that maintain all cleaning tools etc. in good condition. Returning them to their original stores to avoid any delay for the next shift.
Inform the supervisor of any additional maintenance, cleaning or repairs that has to be conducted.
Report the items or valuables found on the property in order to help maintain the reputation of the property.
Safety and Security
 Report work related accidents, or other injuries immediately upon occurrence to manager/Shift leader.
 Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
 Notify Loss Prevention/Security of any guest reports of theft.
 Policies and Procedures
 Follow company, hotel and department policies and procedures.
 Follows Marriott International Hotels Limited Regional Office policies and procedures
 Protect the privacy and security of guests and coworkers.
 Maintain confidentiality of proprietary materials and information.
 Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
 Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
 Perform other reasonable job duties as requested by Shift leader and Management.
Housekeeping Attendant-Special Projects
Dubai Marriott Harbour Hotel & Suites
Marriott Confidential and Proprietary Information
 Working hours as required to do your job but normally not less than 48 hours per
Laundry/Dry Cleaning Processing & Distribution
 Distribute clean uniforms to personnel according to company specifications.
 Send damaged uniforms to appropriate location (e.g., seamstress, Housekeeping, outside vendor) for repair.
 Mend, repair, and alter guest clothing and employee uniforms by hand stitching, applying adhesive patches, or using a sewing machine.
 Performs other related task as assigned by management.
 Complies with Marriott International Hotels Limited Continent Office Policies and Procedures.
 Working hours as required to do your job but normally not less than 48 hours per week.
Manager’s Name: …….…………………………………… Associate Name……………………………………...
Signature: …..……………………………………………... Signature: …..…………………………………………
Date: ………………………………………………………… Date: ……………………………………………………
Housekeeping Attendant-Special Projects
Dubai Marriott Harbour Hotel & Suites
Marriott Confidential and Proprietary Information

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.
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