Infrastructure Services Client Representative

IBM Middle East FZ-LLC - Dubai, Emirate of Dubai

Infrastructure Services Client Representative


Your Role and Responsibilities

Over the past 100 years, IBMers all over the globe have helped make the world work better and smarter. In this new era of Cognitive Business, IBM is helping to reshape industries by bringing together our expertise in Cloud, Analytics, Security, Mobile, and the Internet of Things: Changing how we create, collaborate, analyze and engage. From transforming healthcare to improving the retail shopping experience – it’s what IBMers do. As we tackle the world’s biggest challenges, our company continues to grow, we’re looking for talented professionals to join us in this new era.

Join us and be part of a diverse and global team of thinkers and doers - people who want to make an impact, cultivate their expertise and collaborate with some of the world’s top business and technology professionals.

We are currently looking for the role of Services Client Representative. The position is/will be based in Brussels.


  • Serves as the clients single focal point for the Infrastructure Services (IS) Line of business (LOB) as part of Global Technology Services (GTS) and has ultimate responsibility for GTS/IS in the account. Serves as the GTS/IS brand focal point on the cross brand IBM sales team in his assigned territory

  • Creates and executes the sales GTS/IS strategy in the assigned territory, driving GTS/IS pipeline generation, progression, and closure and be responsible for client satisfaction and growth.

  • Develops and maintains strong client relationships with C-Level and key influencers, in the IT and line of assigned industry, business organizations, based on a history of performance and credibility, earning a reputation as one of the client as trusted business advisor

  • Demonstrates a high level of business acumen and applies a thorough understanding of the clients business, organization, strategy, financial position, and business issues

  • Maintains a thorough understanding of the clients industry, including industry trends, industry performance indicators and key client competitors in their industry

  • Understands and applies IBM strategies and offerings for all GTS/IS Service Lines and IBM industry solutions to address the clients business needs

  • Understands and navigates IBM to identify, acquire and coordinate a team of critical resources needed to address client needs; leads the cross-functional team to develop the best solution for the client

  • Identifies solution opportunities by aligning IBM as industry and GTS strategies with the clients most important business needs

  • Responsible for overall client satisfaction for services


At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Required Technical and Professional Expertise

  • At least 5 years working experience in Professional IT services on a client management capacity with a track record of success

  • Able to develop and maintain comprehensive technical sales knowledge in Infrastructure Services offerings, along with financial and selling skills.

  • Able to maintain an in-depth knowledge of the Resiliency & Cloud Services sales processes, techniques, and tools.

  • Effectively communicate and negotiate with multiple levels of customer management, resulting in successful closing of the sale.

  • Demonstrated achievement in selling infrastructure services technical solutions

  • Navigating business partner relationships

  • Engaging OEM manufacturing vendors

  • UAE market experience

Preferred Technical and Professional Experience

  • Multinational corporate experience

Required Education

Bachelor's Degree

Preferred Education


Eligibility Requirements


About Business Unit

At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!

Your Life @ IBM

What matters to you when you’re looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM

IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.



State / Province


City / Township / Village


IBM Business Group


Primary job category


Secondary Job Category

Solution Sales

Role ( Job Role )

General Other Solution Sales

Employment Type


Contract type


New Collar Role


Position Type


Travel Required

Up to 25% or 2 days a week (home on weekends- based on project requirements)


(0143) IBM Middle East FZ-LLC

Is this role a commissionable/sales incentive based position?


Attention - In the recruitment process, legitimate companies never withdraw fees from candidates. If there are companies that attract interview fees, tests, ticket reservations, etc. it is better to avoid it because there are indications of fraud. If you see something suspicious please contact us: [email protected]