Support Executive

NMC - Corporate - Abu Dhabi

Job Description (JD): Main responsibilities are the following:

  • Provide support to the end-users for the Applications used in the Organization adhering to the SLAs for response and resolution times
  • Provide support for the Deployment of Applications, releases and patches
  • Support master data management services and Query databases to support/resolve user issues
  • Support Web Content Administrators on content updates for the various sites
  • Managing incidents, requests and enhancements using online tools and processes
  • Identify the problems, provide workaround resolution, and perform root cause analysis
  • Define test plans, document/execute unit tests, and perform system/regression testing
  • Create high quality technical and end user documentation and conduct training as needed
  • Ensure client systems are fully operational and any loss of service is restored in a timely and efficient manner
  • Coordinate with DBAs and System Administrators to resolve technical and functional issues
  • Prepare and submit weekly activity reports to the PM / Unit Manger
  • Flexible to evening and weekend work shifts

Basic Qualifications

  • Bachelor’s Degree in Computer Science or Information Systems related discipline
  • Above 3+ years of experience of IT Experience in Development, Unit testing & Integration Testing, Implementation and production support with skill sets in preferably in PowerBuilder / Oracle Forms
  • Experience in Database Management Systems like MySQL, PostgreSQL, MS SQL Server, Oracle
  • Experience in preparation of documents like end user test cases and end user manuals
  • Strong oral and written communication skills, including presentation skills (PowerPoint, Excel, Word etc.)
  • Knowledge to Waterfall and Agile phases of the software development lifecycle
  • Knowledge to Traditional and Agile Project Management methodologies
Primary Location: Alain tower - Abu Dhabi Work Locations: Alain tower - Abu Dhabi Abu Dhabi Abu Dhabi Job: Non Medical Organization: NMC - Corporate Full-time Job Posting: Oct 17, 2021, 10:25:16 AM
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