Administrative Assistant (UAE National)

Summary:

Delivers friendly, efficient customer service. Creates a warm and welcoming atmosphere for all guests, visitors, and staff, with the key aim of retaining a positive image of the Company.

Assists other members of the business with projects and tasks as required.

Duties and Responsibilities:

• Builds rapport with all guests, visitors, and staff; and resolves any complaints, issues, and queries quickly to maintain high-quality customer service, always.
• Receives visitors and corporate guests and ensures that hospitality is provided as required, with a courteous and professional demeanor.
• Deals with all enquiries professionally and courteously, in person, on the telephone or via e-mail by resolving queries promptly, and within company guidelines.
• Screens all incoming & outgoing calls and ensures that they are correctly routed, by stating reasons for the communication and then forwarding to the relevant staff member as needed. Including incoming couriers and delivery services.
• Maintains and updates lists of contact persons and entities for reference.
• Assists in dealing with complaints effectively and courteously, whilst providing timely solutions.
• Proactively keeps the reception area clean, tidy, and presentable, always.
• Reports any building maintenance issues immediately to the respective line manager, including issues with furniture, fittings, and equipment.
• Handles the overall office administration management and coordinates multiple office services and activities.
• Maintains all documents related to the department or any designated subject within a well-defined manner for maintenance and retrieval purposes.
• Update calendars, schedule meetings, and arrange travel & accommodation for Senior Management.
• Handling transcription, printing, and photocopying.
• Managing office inventory such as stationery, equipment, and furniture.
• Overseeing office services like cleaners and maintenance service providers
• Performs other duties as required.

Desired Candidate Profile