About Washmen
Established in 2015, Washmen is your go-to app for outsourcing your dry cleaning and laundry. An award-winning pioneer in its industry, Washmen is well recognized for its quality, consistency and convenience. Washmen’s mission is to replace your washing and drying machine using state of the art technology and user-friendly app. The service is aimed at people who lead busy lives and need quick solutions for tasks that consume big chunks of their day.
Washmen operates in Dubai & Abu Dhabi and caters to more than 60,000 users. Washmen’s offices in Dubai, Beirut & Istanbul are home to a steadily growing team of young professionals.
Job Overview
Key Responsibilities
- Strong knowledge of luxury garments and high-end brands.
- Ability to analyze brand value and determine appropriate laundry care for such garments.
- Skilled in assessing garment processing requirements.
- Guide the team in garment assessment, stain removal, dry cleaning, and washing procedures.
- Recommend and implement necessary processes based on garment evaluation.
- Conduct spot checks on team performance, focusing on assessment and quality control (QC).
- Excellent verbal and written communication skills in English.
- Proficient in using communication and management tools such as WhatsApp, email, Asana, and Slack.
- High attention to detail, with the ability to identify and distinguish fabric types, colors, and structures.
- Self-motivated with a can-do attitude and physical stamina.
Operational Support
Assist the TF Laundry Manager in the following areas:
- Cover responsibilities during the manager’s absence (weekends, vacation, meetings, etc.).
- Analyze complaints and implement corrective training.
- Motivate and support staff.
- Plan annual leave for the team.
- Develop and implement action plans to increase capacity through efficient planning of manpower, materials, and machinery.
- Support career development and succession planning, with increased delegation to promote internal advancement.
- Coordinate between supply chain planning and training activities.
- Assist in achieving OKRs (Objectives and Key Results).
- Drive cost-saving initiatives.
- Attend regular meetings (Operations, Complaints, TF-CX, TF-Logistics, 1:1 with Julian and the team).
- Monitor and reduce energy loss in the department.
- Oversee goods stock control and usage.
- Coordinate with Purchasing and Marketing teams to ensure regular stock supply and improvements in packaging (e.g., plastics, hangers).
- Facilitate cross-training between CP and TF staff.
- Participate in business development meetings and client visits.
- Provide care and service to B2B customers and accommodate visitors as needed.
- Carry out any other duties assigned by senior management.
Additional Responsibilities
- Attend and contribute to HSE (Health, Safety, and Environment) meetings.
- Implement action plans and training to support cultural change.
- Ensure ISO standard processes are practiced on the ground level.
Requirements
- Minimum 5 years of experience in luxury garment care, retail, or commercial laundry within the Gulf region. Prior experience as an Assistant Manager is a plus.
- Age limit: Not more than 40 years.
- Educational background in Textile Technology or Textile Chemistry (degree or technical diploma).
- Tailoring skills are an added advantage.
Job Type: Full-time
Work Location: Jabal Ali
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